Job Description

Reporting to the Patient Experience manager, this role is the first point of contact for patients and visitors to DISC Clinics. The department ensures compliance with set standards and procedures in order to protect the patient and enhance the patient experience whilst achieving KPI's. The post-holder must ensure that calls and patient communication is answered in a timely manner providing patients with accurate information regarding therapists' availability, scheduling options and billing process. The post holder must also be able to make outbound calls to follow up with patients and provide accurate and appropriate verbal and written information including answering queries about services provided and patient coordination. Requirements: Minimum secondary level education Diploma or Bachelor's Degree At least 2 years' experience within a clinic/OPD on Reception, Call Centre, Patient Support services Working Knowledge in IT, Booking Software & Call Centre related Systems Excellent written and verbal communication skills combined with an effective and good telephone manner Customer care experience and excellent face to face customer service skills Previous position held recently in the healthcare sector Seniority level

Mid-Senior level Employment type

Full-time Job function

Health Care Provider Industries

Wellness and Fitness Services and Hospitals and Health Care #J-18808-Ljbffr