General InformationPress space or enter keys to toggle section visibilityCountry/RegionUnited Arab EmiratesProvince/CityAbu DhabiLocationRosewood Abu DhabiDepartmentRooms - Front OfficeJob TypeFull-time Permanent Press space or enter keys to toggle section visibilityOVERVIEW/BASIC FUNCTION:Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information and assistance to all guests and visitors.RESPONSIBILITIES:

• Maintain complete knowledge at all times of:

a. All hotel features/services, hours of operation.b. All room types, numbers, layout, decor, appointments and location.c. All room rates, special packages and promotions.d. Daily house count and expected arrivals/departures.e. Room availability status for any given day.f. Scheduled daily group activities / VIP's.

• Process all guest check-ins.

• Confirm reservation in system and review all noted information.

• For guests without a reservation, sell a room type agreed upon.

• Register guest in the computer.

• Verify reservation information with the guest (departure date, room type).

• Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.

• Assign guest room

• Advice guest of any messages, mail, faxes, etc. received for them.

• Communicate services and amenities of the hotel to guests.

• Obtain proper identification for tax exempt guests and attach form to registration card.

• Direct Bell Person to escort guest and transport their luggage to the room.

• Maintain guest history files on all guests.

• Communicate VIP arrivals to designated personnel for escort and delivery of amenities.

• Set up accurate accounts for each guest checking in according to their requirements (i.e., sharewiths, separate room/tax/incidentals, comp).

• Handle overbooked or walked guests.

• Accommodate room changes.

• Document and confirm reservations and cancellations.

• Block rooms in computer and follow through on designated requirements.

• Pre-register designated guests and prepare key packets.

• Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).

• Generate, print and distribute daily and weekly reports.

• Resolve discrepancies on the room status report with Housekeeping.

• Match the bucket check to in-house guest ledger report; report discrepancies to Manager.

• Process all check-outs.

• Resolve any late charges.

• Present folio to guest and resolve any disputed charges.

• Settle guest accounts.

• Retrieve guest room key from guest.

• Solicit guest comments on their stay.

• Process express check-outs.

• Handle requests for late check-outs.

• Conduct group check-ins/outs.

• Assist all departments/executives in obtaining appropriate information regarding groups, inventory and guest information.

• Adhere to all cashiering procedures:

a. Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.b. Make change for guests.c. Cash guests\' personal checks/travelers checks.d. Post charges.e. Run closing reports.f. Count and secure bank.g. Complete designated cashier reports.h. Balance receipts.QUALIFICATIONS:

• Experience: Previous experience in the same role in a luxury hotel is preferred

• Education: High school diploma or suitable equivalent

• General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest's service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

• Technical Skills: Opera experience is preferred

About UsPress space or enter keys to toggle section visibilityLocated on Al Maryah Island at the core of Abu Dhabi's new Central Business District (CBD), Rosewood Abu Dhabi is a five-star luxury hotel inspired by the glistening Arabian Gulf, reflecting the history, architecture, and culture of Abu Dhabi. You will discover spacious guest rooms, fine dining, and world-class amenities married to stunning views.

Rosewood Hotel Group