About Us: Join our dynamic team at Spice Shipping , a leading player in the freight forwarding industry in Dubai. We pride ourselves on providing exceptional logistics solutions and outstanding customer service. We are currently seeking a highly motivated and experienced Sales & Customer Service Executive to contribute to our growth and ensure our clients receive top-notch service. Key Responsibilities: Sales Activities: Develop and maintain a robust sales pipeline. Identify new business opportunities and establish strong client relationships. Conduct market research to identify trends and opportunities in the freight forwarding sector. Prepare and present compelling sales proposals and quotations. Achieve sales targets and contribute to the overall growth of the company. Customer Service: Serve as the primary point of contact for clients, addressing inquiries and resolving issues promptly. Ensure timely and accurate communication with clients regarding their shipments. Coordinate with internal departments to ensure seamless service delivery. Maintain accurate records of customer interactions and transactions. Provide regular updates to clients on the status of their shipments. Operational Support: Assist in the preparation of shipping documents and ensure compliance with regulatory requirements. Coordinate with carriers, customs brokers, and other stakeholders to ensure smooth shipment handling. Monitor and report on shipment progress, addressing any delays or issues that arise. Qualifications: Experience: Minimum 4 years of experience in sales and customer service within the freight forwarding industry in Dubai. Education: Bachelors degree in Business Administration, Logistics, Supply Chain Management, or a related field preferred. Skills: Strong knowledge of freight forwarding processes and regulations. Excellent communication and negotiation skills. Proficient in MS Office and CRM software. Ability to work under pressure and handle multiple tasks simultaneously. Strong organizational and time management skills. What We Offer: Competitive salary and performance-based incentives. Opportunities for professional development and career advancement. A collaborative and supportive work environment. Health insurance and other employee benefits. Job Type: Full-time Pay: AED4,500.00 - AED5,000.00 per month Education:

• Bachelor's (Preferred)

Experience:

• Freight Forwarding sales: 3 years (Preferred)