Job Description

Freelance Senior User Experience Designer






Red Badger is a London based tech consultancy. We build complex software products for blue chip companies. We have a client with operations across the Middle East and UK and we require a remote hire from any Middle Eastern Country to support a team working on an initial 8 weeks discovery project.




• Financial Services Client.
• Early November start date.
• 8 weeks initial contract duration (likely to extend).
• Remote working with the client teams in Middle East, and Red Badger teams in London
• Our client is looking to improve On-Boarding experience, overall customer experience and looking to see a fall in drop-off's at the onboarding stage.
• Mixture of discovery work and recommendations based on current best practise.
• Ultimate deliverable will be a design for a new onboarding customer experience.
• Competitive day rate GBP or local currency.
• Immediate Interviews.




Red Badger





Founded in 2010 by Stuart, Cain and David, we help large organisations improve their speed to market whilst focusing on delivering value to their users and customers. We work with our clients to understand their problems and validate ideas in order to deliver improved process efficiencies, strategic enhancements and new digital products and services (or make significant improvements to existing ones).





The best bit about Red Badger is, of course, the team. We've been around for 10+ years now and we are 120 strong. We are really proud of our people; we support and learn a lot from each other; we work really hard but have fun doing it. We are a diverse group made up of 22 different nationalities, speaking 17 different languages.





Our 3 founders have considerable tech and consultancy experience and still own the company. We've been consistently profitable and have grown responsibly from the beginning. We are embarking on the next phase of growth and development




The Role





We are looking for a Senior UX Designer, with a strong background in digital transformation and product consulting to join one of our cross-functional delivery teams.





You are a people person. As a trusted consultant, you develop rapport with your clients from Day 1. You are a master facilitator who loves simplifying complexity at various levels of the organisation but also has the humility to learn what you don't know. You're proactive in championing user needs and creating opportunities for customer research early and often and you take your team along in the journey with you so that you're all building the right thing together. You expertly switch between your divergent and convergent hats. You use your craft to produce designs at various levels of fidelity to bring the vision to life and iterate fast and often. You are comfortable working closely with Product and Technology teams to build the thing right too.





You must be comfortable with a hybrid working environment. Our default working practice will be UK based remote working, but we continue to see in-person working as an important part of how we work (ie. not optional), and expect Badgers to be available to attend the office and/or client site with suitable notice. As a consultancy, our remote / in person balance will change depending on the nature of the work, and the clients we are working with.




Some of your responsibilities will look like this;




• Managing design stakeholders & coaching clients or your team to help them exercise Design Thinking, Lean UX & Lean principles, and Human Centred Design.
• Designing and facilitating workshops and design sprints
• Conducting user research and user testing
• Consulting a product owner with backlog prioritisation
• Prototyping at various levels of fidelity - from paper to hi-fi click-throughs
• Auditing existing user experience
• Supporting Product Directors with sales activities




What we need from you is experience with the below;




• In-depth knowledge of Human Centred Design and Design Thinking
• Experience working closely with engineers, QA & delivery disciplines.
• Experience working with clients presenting design concepts and running workshops
• Experience in leading UX activities on a project
• Knowledge of industry-standard tools, such as Sketch/Figma, plus aptitude to learn and introduce new tools and methodologies.
• Experience designing mobile-first responsive sites & mobile native apps
• Experience with user testing at various levels of fidelity - from guerilla user testing to lab testing
• An ability to work closely with a team and the client as a sole UX Designer.




Values





• People people We respect and care for each other, giving us the space to feel safe and be our true selves


• Find a way We're comfortable with uncertainty and accountability, whilst achieving great outcomes through shared goals


• Always learning We're curious. It's how we learn and grow as individuals, continuously testing and improving what we do, and how we do it


• Open & Fair We build trust by telling things as they are, being open, and seeking to achieve fair and equitable outcomes


• Collaborative We are united by our desire to get to the best ideas. We are generous with our knowledge, actively listen to each other, and are open minded



Diversity & Inclusion





Red Badger is committed to creating a diverse and inclusive environment, and is proud to be an equal opportunity employer. We hire, employ, train, promote and compensate regardless of gender, gender identity, race, disability, sexual orientation, age, creed and colour. We are fully focused on equality, and it is our fundamental belief that the fascinating characteristics that make us all different enable us to continue to do amazing work for our clients