Company DescriptionFairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa - The Art Of Well Being and the Fairmont Falcons Kids Club.

• Consistently offer professional, friendly and engaging service.
• Book and enter Dining reservation requests using computerized reservation system.
• Manage follow-up communications with guests to confirm reservations, send reminders, and offer additional services, aiming to enhance guest engagement and satisfaction.
• Have comprehensive and up to date knowledge of all the outlets unique selling points, features, amenities, services and policies and those of the competition.
• Maintain up-to-date knowledge of new menu items, seasonal specials, and any changes in service protocols to ensure accurate information is consistently relayed to guests.
• Work closely with the Sales & Revenue Department as the point of contact for all F&B related bookings and enquiries, in close coordination with the Outlet Managers to promote special events and occasions
• Achieve all individual Hotel Food & Beverage sales targets by maintaining and creating a close relationship with customers.
• Generate new and maintain existing customer relationships through various sales activities and create awareness of the hotel outlets and facilities through face-to-face sales calls, telephone calls, entertainment, site inspections etc. to ensure complete coverage of own portfolio of accounts and achieve set targets and maximum possible productivity.
• Display a pleasant manner and positive attitude at all times to promote a good company image to guests and colleagues in order to avoid internal or external complaints.
• Closely monitor the accounts revenue and business production of own business portfolio and maintain an up to date Account & Contact Database in the property management system as well as maintain end of month production reports.
• Update the hotel on the negotiation / progress of every event and use the technology available for communication and client correspondence.
• Actively upsell and cross-sell F&B offerings during customer interactions, including higher-tier beverage packages, special dining experiences, and upcoming events to enhance guest experiences and increase revenue.
• Provide feedback to the Director of Food & Beverage on changing market conditions, review direct competition and conduct regular research to identify new selling strategies.
• Participate in any Training and Development programs as recommended by the senior management.
• Operate in a safe and environmentally friendly way to protect guests and colleagues health and safety, as well as protect and conserve the environment.
• Conduct site inspections with prospective and existing clients.
• Resolve guest complaints and issues that arise during reservations or dining experiences, providing solutions that uphold the establishment's reputation for quality and service.
• Prepare weekly, monthly, quarterly and annual reports as required. Assist with compilation of competitive intelligence information.
• Other tasks as assigned.

Qualifications

• To possess minimum a hospitality degree or similar; Commerce, Sales and Marketing, Business Administration or any relevant courses.
• Minimum two years post graduate work experience in a similar position.
• Proficient in MS Office applications/Excel and PowerPoint.
• Energetic, passionate and self-motivated.
• Able to determine and prioritize tasks under minimum supervision.

Additional InformationVisa Requirements:Please note that you must be eligible to live and work in Dubai.Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accors limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Fairmont