Company DescriptionThe iconic Queen Elizabeth II (QE2) is a historic gem and the only floating hotel in Dubai. The hotel features 447 distinctive rooms. A one-of-a-kind entertainment destination, rich in history where the past is relived in the luxury of today. Guest experience is a true British heritage and history with a visit to one of the world's most celebrated ocean liners, now permanently docked in the new marina at Dubai's Port Rashid in the UAE. Strategic Planning & Development- Develop and execute a comprehensive Food & Beverage strategy aligned with the hotel's overall vision and business goals.
- Analyze market trends, guest preferences, and competitor activities to identify opportunities for innovation and growth.
- Collaborate with the General Manager and senior leadership to establish performance objectives and KPIs for the department.Operational Excellence- Ensure seamless daily operations across all Food & Beverage outlets, including restaurants, bars, in-room dining, and banqueting services.
- Maintain the highest standards of food quality, presentation, and service in line with Accor brand values.
- Oversee inventory management, procurement, and cost control to maximize profitability while minimizing waste.
- Implement and regularly review standard operating procedures (SOPs) to enhance efficiency and compliance with health, safety, and hygiene regulations.Guest Experience & Satisfaction- Foster a culture of personalized and anticipatory service, exceeding guest expectations at every interaction.
- Handle guest complaints and special requests promptly and professionally, ensuring total satisfaction.
- Regularly review guest feedback through surveys, reviews, and direct interactions to identify areas for improvement.
- Collaborate with the culinary team to design innovative menus and curate memorable dining experiences.Financial Management- Prepare and manage the Food & Beverage department's budget, ensuring alignment with financial goals.
- Monitor revenue performance, operational costs, and profitability metrics, implementing corrective actions when necessary.
- Develop strategies to drive revenue growth through promotional activities, special events, and partnerships.
- Conduct regular financial analysis and forecasting to identify trends and opportunities for optimization.Team Leadership & Development- Recruit, train, and mentor a high-performing team of Food & Beverage professionals.
- Conduct regular performance evaluations, providing constructive feedback and career development opportunities.
- Promote a collaborative and inclusive work environment that aligns with Accor core values.
- Organize regular training sessions to ensure the team is equipped with the latest industry knowledge and skills.Health, Safety & Compliance- Ensure strict adherence to local and international health, safety, and hygiene regulations.
- Conduct regular audits and inspections to maintain compliance with standards.
- Train staff on safety protocols, including emergency response and safe handling of equipment and food.
- Lead initiatives to promote sustainability and eco-friendly practices within the Food & Beverage operations.Administrative Responsibilities
- Oversee the implementation of technology and systems to streamline operations and enhance efficiency.
- Ensure all departmental documentation complies with company policies and regulatory requirements.QualificationsQualifications & Requirements- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum 5 years of experience in Food & Beverage management, preferably in a luxury or five-star hotel environment.
- Exceptional leadership, communication, and organizational skills.
- In-depth knowledge of international cuisines, wines, and mixology.
- Proficiency in financial management, revenue analysis, and budgeting.
- Strong commitment to guest satisfaction and service excellence.

Accor