Job Description

Company Description Join us at Accor, where life pulses with passion!


As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.


By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.


You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!


You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.


Everything you will do with us, regardless of your profession, will offer a deep sense of meaning,to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart ,


Join us and become a Heartist .



Strategic Planning & Development

• Develop and execute a comprehensive Food & Beverage strategy aligned with the hotel's overall vision and business goals.
• Analyze market trends, guest preferences, and competitor activities to identify opportunities for innovation and growth.
• Collaborate with the General Manager and senior leadership to establish performance objectives and KPIs for the department.


Operational Excellence

• Ensure seamless daily operations across all Food & Beverage outlets, including restaurants, bars, in-room dining, and banqueting services.
• Maintain the highest standards of food quality, presentation, and service in line with Swissotel's brand values.
• Oversee inventory management, procurement, and cost control to maximize profitability while minimizing waste.
• Implement and regularly review standard operating procedures (SOPs) to enhance efficiency and compliance with health, safety, and hygiene regulations.


Guest Experience & Satisfaction

• Foster a culture of personalized and anticipatory service, exceeding guest expectations at every interaction.
• Handle guest complaints and special requests promptly and professionally, ensuring total satisfaction.
• Regularly review guest feedback through surveys, reviews, and direct interactions to identify areas for improvement.
• Collaborate with the culinary team to design innovative menus and curate memorable dining experiences.


Financial Management

• Prepare and manage the Food & Beverage department's budget, ensuring alignment with financial goals.
• Monitor revenue performance, operational costs, and profitability metrics, implementing corrective actions when necessary.
• Develop strategies to drive revenue growth through promotional activities, special events, and partnerships.
• Conduct regular financial analysis and forecasting to identify trends and opportunities for optimization.


Team Leadership & Development

• Recruit, train, and mentor a high-performing team of Food & Beverage professionals.
• Conduct regular performance evaluations, providing constructive feedback and career development opportunities.
• Promote a collaborative and inclusive work environment that aligns with Swissotel's core values.
• Organize regular training sessions to ensure the team is equipped with the latest industry knowledge and skills.


Marketing & Branding

• Collaborate with the Sales & Marketing team to develop targeted campaigns for Food & Beverage promotions.
• Enhance the hotel's brand image by curating signature dining events, themed nights, and unique culinary experiences.
• Build relationships with local and international media to promote the hotel's Food & Beverage offerings.
• Ensure consistency in branding and messaging across all outlets and promotional materials.


Health, Safety & Compliance

• Ensure strict adherence to local and international health, safety, and hygiene regulations.
• Conduct regular audits and inspections to maintain compliance with standards.
• Train staff on safety protocols, including emergency response and safe handling of equipment and food.
• Lead initiatives to promote sustainability and eco-friendly practices within the Food & Beverage operations.


Administrative Responsibilities

• Maintain accurate records of financial performance, inventory, and staff schedules.
• Prepare detailed reports on department performance for senior management.
• Oversee the implementation of technology and systems to streamline operations and enhance efficiency.
• Ensure all departmental documentation complies with company policies and regulatory requirements.

Qualifications

Qualifications & Requirements

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum 5 years of experience in Food & Beverage management, preferably in a luxury or five-star hotel environment.
• Exceptional leadership, communication, and organizational skills.
• In-depth knowledge of international cuisines, wines, and mixology.
• Proficiency in financial management, revenue analysis, and budgeting.
• Strong commitment to guest satisfaction and service excellence.

Additional Information

Directly opposite to The Dubai Mall, the iconic Burj Khalifa, 10 minutes walk to the Dubai Metro Station and within a few minutes' drive to DIFC, World Trade Centre and just 15 minutes' drive from Dubai International Airport, Swissotel Al Murooj is located in downtown Dubai, one of the city's favoured destinations for business or leisure.