Job Description

About us



Welcome to voco, IHG's new upscale brand.



Drawing on our years of experience in delivering True Hospitality, voco Hotels, gives people a different choice. Hotels that are reliable enough to depend on, but different enough to be fun. Our new family of hotels are connected by their individual characters that make memorable travel dependable. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Hotels that stand out from the crowd.



Becoming part of the family, everyone's a host...



Every great stay starts with a great host, who are the beating heart of our hotels. Our teams are there when people need them but, give them space to relax. It's these thoughtful touches that give our service the balance guests adore: natural and easy-going but, also friendly without being over the top.



voco Dubai Palm The Palm is conveniently located on the trunk of the manmade island while being part of the newly launched "Palm West Beach", a trendy and vibrant spot with an array of exceptional dining concepts.


Your day to day


Your responsibilities:


• To ensure that SOP Basic standards are adhered to in order to achieve the level of service established in the Departmental Operations Manual.
• To take a hands on approach in the operation of the outlet.
• To attend daily briefing on preparation, service and menu.
• To be knowledgeable of the food and beverage items in the restaurant
• To master and perform the service sequence standards for both buffet and a la carte service styles.
• Serve food and beverage to guests according to prescribed service standards and procedures with emphasis on speed accuracy.
• To contribute to overall guest experience metrics through the delivery of the voco brand standards and service behaviours
• To liaise with the supporting departments on daily operation and quality.
• To establish a rapport with guests maintaining good relationship.
• To carry out any other reasonable duties and responsibilities as assigned.
• To have a complete understanding of and adhere to the Hotel's Policy relating to Fire, Hygiene, Health and Safety.
• To attend all required training sessions/ programmes.
• To ensure cleans and maintain equipment, tools, fixtures, service area in the station assigned.
• To be responsible for cost saving on guest supplies, food supplies, electricity, water, etc.


What we need from you


• 1 year related experience in same capacity
• Excellent communications skills, English is a must
• A naturally outgoing and friendly personality with a passion for service excellence to consistently deliver and demonstrate voco(TM) service standards
• A true "team-player" mentality and flexible attitude towards a diverse set of tasks
• Have the ability to work a flexible schedule including nights, weekends and/or holidays


What we offer



We'll reward all your hard work with great salary and benefits - in addition to career development, employee room discounts and great work culture. Join us and you'll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics.



As a team, we work better together - we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve -visit www.http://careers.ihg.com to find out more about us.



At IHG, we are committed to developing our team and managing our talent and would encourage internal as well as external candidates to apply for any of our vacancies.



We are an equal opportunities employer.


At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?
voco brand comes to life in hotels that you can count on but that are different enough to be fun. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Hotels that are built on sustainability where we look after the planet with the same care as we look after our guests and colleagues.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.