Flight Support Supervisor

United Arab Emirates, United Arab Emirates

Job Description

Responsible for the schedule maintenance in the DMIS (Dnata Management Information System) DXB & DWC for all flights. Work in close co-ordination with Dubai Airports offering support & clarifications where necessary in order to facilitate smooth handling of flights within the airport.Job Outline
Plan
  • Verify and validate flight schedules between dmis and ACL slots ensuring accuracy in updates
Deploy
  • Liaise with Customer Airlines seeking clarity and confirmation on flight status as required
Lead
  • Create, update and maintain dmis database
Execute
  • Source seasonal schedules from customer airlines, Validate schedules with ACL slots and update DMIS DXB & DWC
  • Create, update and maintain DMIS database with airline codes, airport codes and aircraft types data
  • Liaise with Commercial team on new airlines start-ups and creations
  • Ensure flight type & status along with Paying party is accurately updated in DMIS.
  • Verify and validate on shift basis daily slots and dmis schedules
  • Manage schedule updates, flight creation, deletion on day of ops based on advice from stakeholders
  • Monitor ramp movement for arrival of any non-scheduled flight and arrange ground handling requirements and notify billing team for revenue recovery
  • Co-ordinate provision of services for adhoc operations with team leads at dnata Operation Control Center
  • Respond to Customer complaints and feedback in a timely manner
  • 12 years of schooling or equivalent
  • Fluent in English written and oral Experience:
  • 5 years of experience in ground handling / airport operations Customer relationship
  • Good understanding of ground handling services
  • Knowledge of customer SLA and agreement
Default text to be provided

dnata

Beware of fraud agents! do not pay money to get a job

MNCJobsGulf.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.


Job Detail

  • Job Id
    JD1760190
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    United Arab Emirates, United Arab Emirates
  • Education
    Not mentioned