Flight Support Supervisor
United Arab Emirates, United Arab Emirates
Job Description
Responsible for the schedule maintenance in the DMIS (Dnata Management Information System) DXB & DWC for all flights. Work in close co-ordination with Dubai Airports offering support & clarifications where necessary in order to facilitate smooth handling of flights within the airport.Job Outline
Plan
Plan
- Verify and validate flight schedules between dmis and ACL slots ensuring accuracy in updates
- Liaise with Customer Airlines seeking clarity and confirmation on flight status as required
- Create, update and maintain dmis database
- Source seasonal schedules from customer airlines, Validate schedules with ACL slots and update DMIS DXB & DWC
- Create, update and maintain DMIS database with airline codes, airport codes and aircraft types data
- Liaise with Commercial team on new airlines start-ups and creations
- Ensure flight type & status along with Paying party is accurately updated in DMIS.
- Verify and validate on shift basis daily slots and dmis schedules
- Manage schedule updates, flight creation, deletion on day of ops based on advice from stakeholders
- Monitor ramp movement for arrival of any non-scheduled flight and arrange ground handling requirements and notify billing team for revenue recovery
- Co-ordinate provision of services for adhoc operations with team leads at dnata Operation Control Center
- Respond to Customer complaints and feedback in a timely manner
- 12 years of schooling or equivalent
- Fluent in English written and oral Experience:
- 5 years of experience in ground handling / airport operations Customer relationship
- Good understanding of ground handling services
- Knowledge of customer SLA and agreement
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Job Detail
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Job IdJD1760190
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationUnited Arab Emirates, United Arab Emirates
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EducationNot mentioned