Main Job Functions:

• To act as a mediator between the customer & the Sales Consultant to support smooth and efficient sales operations (reservation creation & confirmation, order booking, delivery liaison) thereby contributing to the target achievement.
• Point of contact for customer support (telephone, electronically or F2F), while consultants are in the market.
• Interaction with the Traffic Department which involves customer registration, clearance of fines, mortgage release, etc.
• Verification of relevant information in sales documents i.e. Custom certificate, vin details etc., prior to communication to customers.
• Prepare and review supporting documents for invoicing and retain all records by means of proper filing/organization.
• Allocate leads and enquiries to sales team; consolidate and submit customer registration requests within the given time frame without delays.
• Provide onboarding support to new joiners in liaison with GHRD and GIT Departments (Windows access, Oracle responsibilities, etc).
• Commitment to standards of the highest professionalism and ethical behavior. Handle confidential information with discretion.

Measurement & Performance :

• Assist in achieving Fleet Sales Objectives by ensuring all sales coordination tasks are carried out on time and in accordance with Company policies.
• Report to duty on time. Maintain attendance punctuality & Discipline.
• Live AAC Core Values - Integrity, Commitment, and Adding Value & Never being satisfied.

Administration Role :

• Generate required reports to the Managers i.e. Daily Invoicing, Weekly forecast, Target/Model mix achievement etc.
• Provide support to the Manager in areas of Market Intelligence, competitors quotation copies, Logistics and Order Management.

Finance/ Risk Management Role :

• Ensure bank documents are submitted on time.
• Maintain proper control and copies of Custom papers & Traffic Letters for respective team.
• Ensure Cheque clearance prior to release of customer registration papers, vehicle registration and delivery of vehicles.

Process Compliance Role :Ensure compliance to following.

• ISO, SOP, GIA Compliance.

QualificationsGraduate/Diploma with good IT Knowledge.Good Communication SkillsSales Coordination experience of minimum 2 years

AW Rostamani Group