Job Description

The primary function of the **Field Service Support Representative - Fixed-Term Contract(12 months),** is to provide support to the Field Service Technicians, in **France** . The role is based in **Casablanca** .

**What you'll do:**

+ **Handle Inquiries** : Manage inquiries via phone, chat, and email from customers and internal parties.

+ **Support Field Service Engineers** : Provide assistance to Field Service Engineers and Technicians in France to schedule and perform preventive maintenance (contract or commissioning of new UPS systems).

+ **Review Maintenance Reports** : Debrief and analyze maintenance reports received from Field Service Engineers to ensure quality and compliance.

+ **Contract Status Verification** : Check contract statuses in SAP to determine if contracts are active and update them as necessary.

+ **Contract Updates** : Maintain and update contracts in SAP to ensure accurate records.

+ **Problem Resolution** : Resolve issues by applying established policies, procedures, and tactics, utilizing proactive communication across the internal network of multiple product lines.

+ **Logistics Support** : Provide backup support to the logistics team as needed.

+ **Promote Eaton's Goals** : Foster an environment that promotes Eaton's goals and philosophy, encourages continuous improvement, and builds strong customer relationships.

**Qualifications:**

+ BS/MS degree in Business or other approved discipline.

**Skills:**

+ Knowledge of Salesforce (Case Management, Field Service);

+ Familiarity with SAP;

+ Microsoft Office;

+ PowerApps;

+ Excellent communication in French;

+ Communication in English (Intermediate level or higher).

**What we offer:**

+ Competitive compensation and benefits package;

+ Flexible working solution;

+ Challenging projects in dynamic collaborative team in an international environment;

+ We care about Inclusion and diversity, and we care about you- in Eaton we have several initiatives celebrating diversity and making our daily life more inclusive;

+ We make your aspirations matter - Eaton encourages internal promotion, whenever possible;

+ We make your wellbeing matter - we offer Health Insurance Plan and a Company Welfare Plan for all Eaton Employees;

+ We make your growth matter - we invest in our employee for the long term with annual performance& Development reviews;

+ We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people's lives and the environment through power management technologies.

_We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law._

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