Join the industry leader to design the next generation of breakthroughsSenior Field Service EngineerThe purpose of this position is to perform and provide counsel on expert emergency, maintenance, testing, engineering, programming, designing, and start-up technical support across any type of electrical or mechanical equipment, systems, and subsystems (including software where applicable) from simple to moderately complex in nature. Performs or provides counsel on diagnosing and repairing equipment and systems (both hardware and software) beyond the capability of other Service technicians.Key responsibilitiesDuties & Main Accountabilitiesxc2xb7 Provide reliable technical assistance to internal and external customers.xc2xb7 Provide professional coverage of Technical Support Helpdesk.xc2xb7 Support focus on accuracy, timely feedback, and customer satisfaction.xc2xb7 Drive timely identification, investigation, resolution, root cause analysis and replication of technical issues.xc2xb7 Build internal relationships to expedite complicated cases.xc2xb7 Develop broad understanding of customer needs.xc2xb7 Support the knowledge-sharing mindset, methodology, and tools.xc2xb7 Help and Develop Technical Support processes.xc2xb7 Ensure proper documenting and recording of all activity and communication and address systemic coordination issues.xc2xb7 Be part of a team that is solving complex technical problems for the customerxc2xb7 Drive timely responses to customer demands by supporting the coordinating efforts of different teamsxc2xb7 Build business acumen while learning to address customer's technical needsResponsibilitiesxc2xb7 Service and maintenance of Honeywell and third party equipmentsxc2xb7 Install Honeywell EBI, prepare graphics and necessary programming works as per specifications.xc2xb7 Proficiency in BMS programming & Maintenance.xc2xb7 Supervision of cabling & field installation works.xc2xb7 Perform duties outside of normal working hours as per agreed rosters and as directed.xc2xb7 Safety: meet the Corporate, customer and legal obligations of Health, Safety and Environment (trainings, use of PPEs and safety observations)xc2xb7 Carry out hazard and risk assessments for all tasks as per company policy and procedures.xc2xb7 Report near misses, incidents, and other opportunities for improvement.xc2xb7 Respond to customer inquiries and maintain the customer equipment to the required standard regularly performs preventive / corrective maintenance and promptly intervenes on maintenance needs.xc2xb7 Responsible for the delivery of the support services to customers respecting global standards and processes.xc2xb7 Understand the customer needs and resolve issues through technical knowledge.xc2xb7 Identifies service business opportunities in the customers' installed base.xc2xb7 Diagnosis, troubleshooting, Maintenance, and escalation for rectification of issues for timely closure of service requests.xc2xb7 Quality of delivery: Deliver promptly against service request, respecting agreed timing and ensure timely closure and tracking. Deliver on Customer Satisfaction, process up-time and system performance metrics.xc2xb7 Development and maintenance of site-specific documentation and quality assurance information as instructed by team leader.xc2xb7 Keep technically current with the HBS products and offerings. Understand legacy systems/upgrades and use all new systems/products.xc2xb7 System upgrades, augmentation, modifications, and maintenance services (Installation/configuration/implementation/commissioning/maintenance support) of Honeywell's HBS offeringsxc2xb7 Internal processes and reporting: Adopt and adhere to global standard in terms of tracking of actions (tools and timing) and promptly submit timesheets and billable work to ensure on time invoicingxc2xb7 Financial control according to previously agreed budgets and plans.xc2xb7 Support Working Capital Team and Service Administrator to collect the payment on time from customer.xc2xb7 Customer growth and development: Identifies and develop opportunities for business growth cooperating actively with sales to progress them having an active and influentialrole with the customer to develop the solution. Actively engages with sales to pursue the opportunities (actively generate and support sales leads) and provides customers with the most effective solutionsxc2xb7 Provide special / custom training to customers upon request.Key skills and qualificationsxc2xb7 Bachelor's degree Electrical, Communication, Mechanical Engineering or equivalent.xc2xb7 0-2 years' experience servicing HVAC, BMS , Fire, Security or access control systems.xc2xb7 Honeywell and Industry based programming skillsxc2xb7 Strong fault-finding skillsxc2xb7 Excellent Honeywell product knowledgexc2xb7 Network/ICT Skillsxc2xb7 Ability to interact and build relationships with customers. Ability to acquire and demonstrate trade skills and/or product knowledge to meet the requirements of the role. Ability to apply knowledge and understanding of Honeywell products to develop solutions that meet customer's requirements. Must be able to work with limited supervision and direct contractors or other service technicians. Good communication both written and verbal. The ability to work under pressure. Strong commitment to safety and safe working environment. Software Skills : EBI , XLWEB , CPO , CARE , CP Studio , Niagara , XLS3000 , Tema linexc2xb7 Desired - Certification and/or Training in relevant HVAC/BMS/CCTV/Access Control/Fire Alarm systems. Valid driver's LicenseAdditional Information