Job Description

Job Requisition ID: 163833



Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.



By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day





Overview Of The Role

o Responsible for developing a 'one window customer management' approach for independent After Market (IAM) workshops in the region and manage such customers with a holistic Al Futtaim Group viewpoint. o Maintain the smooth and efficient operations of the business with responsibility for achieving the OEM and OES parts, tyres and batteries business objectives for the defined region as well as stakeholder management.



What You Will Do

• Manage the Trade Counter sales team and the IAM workshop relationship, understanding needs and requirements to anticipate potential and enhance stakeholders' relationship by offering parts.
• Work together with other Team Leaders in other regions, the KAM and other ALAC departments to provide the customers with a wide product and service offering of Al-Futtaim
• Responsible to deliver product / solution to customer while working with Trade Counter team, and reinforce relations by bringing expert advice to discussions and support
• Responsible to deliver parts, tyres and batteries volume, mix and margin by generating new business and expanding current existing business.
• Responsible for the onboarding of new customers

o Prepare regular reports, regular initiatives, and data to showcase progress and forecasts to internal stakeholders. o Assure Customer Complaints are handled properly.

• Manage customer incentive schemes and pay out in cooperation with another department
• Sales discipline - Sales returns, Ensure availability of legal documents, etc., Competitor information and tracking




Required Skills To Be Successful

• High level of selling skills in the context of parts sales to large accounts (B2B)
• Financial & UAE Automotive Parts Market(s) knowledge
• Upselling skills and ability to create value from new products
• Strong negotiation skills, with evident ability to influence customer choices




About The Team

Reporting to Trade Point Hub Manager, you will be an individual contributor.



What Equips You For The Role

• Bachelor's degree preferably Engineering, Automotive or Business Management or equivalent
• Minimum of 3 years in B2B Parts Sales
• UAE market knowledge and handled large accounts




About Al-Futtaim Automotive

A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.

Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world's most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.

We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.

We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.

What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.






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