Job Description

Oxford Nanopore Technologies is headquartered at the Oxford Science Park outside Oxford, UK, with satellite offices and a commercial presence in many global locations across the US, APAC, Middle East, and Europe.


Oxford Nanopore employs from multiple subject areas including nanopore science, molecular biology and applications, informatics, engineering, electronics, manufacturing and commercialization. The management team, led by CEO Dr Gordon Sanghera, has a track record of delivering pioneering technologies to the market.


Oxford Nanopore's sequencing platform is the only technology that offers real-time analysis, in fully scalable formats from pocket to population scale, that can analyse native DNA or RNA and sequence any length of the fragment to achieve short to ultra-long read lengths. Our goal is to enable the analysis of any living thing, by anyone, anywhere!


We are looking for a highly driven and motivated individual to join the Technical Support team as a Field Applications Scientist to be based in the Egypt. This role will suit someone with a strong dedication to customer service.



The Details...

Reporting to the Feild Applications Manager, Middle East, this exciting and challenging role involves working closely with the sales team to provide a high-quality level of technical expertise, consultancy, and representation for Oxford Nanopore Technologies products. The successful candidate will be working to strengthen the company's relationship with scientists encouraging them to view ONT as the preferred supplier of solutions for their work.


The role is highly technical and involves providing pre-sales activities, including presentations, seminars, and technical calls. The Field Applications Scientist (FAS) will be supporting customers in all stages of the technology, including experimental design, use of ONT's software, and data analysis. Responsibilities include providing specialized expertise to assist with sophisticated and technical customer inquiries and in addition, providing technical advice focusing on ONT's technology and interacting with the Technical Support and Customer Solutions Departments as required.


Other responsibilities include:


• Lead Key Customer relationships from a technical perspective to ensure success using Oxford Nanopore products.
• Provide hands-on assistance and training to showcase standard processes and ensure the highest level of customer success in the lab.
• Establish and complete end-to-end workflows and solutions.
• Provide consultancy services in collaboration with the Applications team members.
• Track, record and document relevant information from all technical inquiries from customers and prospective customers onto the CRM.
• Support customers in all stages of the technology, including experimental design, use of Oxford Nanopore software, and data analysis.
Travel is required as part of the role.
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What We're Looking For...

You'll have a proven background of lab experience with shown knowledge and understanding of genetics, molecular biology, cell biology, and related fields as well as theoretical knowledge and practical experience of novel experimental design, appropriate sample preparation methodologies (DNA isolation, fragmentation, etc.) and appropriate analysis leading to new ways of measuring biological phenomena. You'll be used to working in a fast-paced, multi-tasking environment with the ability to effectively work on and handle many priorities at one time. Your communication and social skills are key strengths, and you have the technical proficiency to understand and clearly discuss fundamental theory and principles of experimental design, techniques, and results; and to provide information back to customers in a helpful, courteous, positive, and professional manner. You're able to work optimally both with internal departments and internationally, and proficiency in other languages would be advantageous.


We'll expect you to have a Ph.D. in life sciences with 5 plus years of experience in Next Generation Sequencing technology with Field support experience.


Frequent travel is expected as part of this role.


We offer outstanding benefits to include an attractive bonus, generous pension contributions, private healthcare and an excellent starting salary. Based within beautiful, landscaped surroundings with tree-lined walks, water features and a lake, all of which make for a wonderful working environment.


If you are looking to utilise your skills to really make a difference to humankind, then consider joining our team and apply today!


Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.


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Oxford Nanopore's goal is to bring the widest benefits to society through enabling the analysis of anything, by anyone, anywhere. The company has developed a new generation of nanopore-based sensing technology enabling the real-time, high-performance, accessible and scalable analysis of DNA and RNA. The technology is used in more than 100 countries to understand the biology of humans and diseases, plants, animals, bacteria, viruses and whole environments.


Oxford Nanopore was founded in 2005 as a spin-out from the University of Oxford and now employs over 1000 employees around the world.