Job Description

Role purpose:



The Hamilton Jet field application engineer/technician offers innovative technical solutions while serving as a support system for the Hamilton Jet sales and aftersales team. Provide hands-on technical assistance in installation, commissioning, troubleshooting, general maintenance, overhauling and emergency technical support for our Hamilton Jet customers.




Key accountabilities:


• Serve as the hands-on technical solution provider to our Hamilton Jet customers by executing effective on-site technical support.


• Perform installation, commissioning, troubleshooting, general maintenance, overhauling and provide emergency support for our Hamilton Jet customers.


• Ability to travel internationally to complete required on-site inspections, troubleshooting, repairs, general maintenance and overhauls of Hamilton Jet products.


• Contribute positively to customer satisfaction by ensuring that no complaints regarding the solution's functionality are raised by clients.


• Maintain accurate project documentation, including progress reports and technical site visit records.


• Identify required parts, fluids, tools and equipment required to complete each job.


• Coordinate and communicate with internal Hamilton Jet team members to schedule and facilitate necessary tools, equipment and any additional support on site to ensure the completion of the required job.


• Collaborate with multidisciplinary teams including site managers, project managers, vessel owners, vessel crew, vessel technicians and third-party contractors on site.


• Able and willing to work alone/ outside office hours/ dirty environments/ tight spaces/ in high temperatures


• Willing to work on public holidays and weekends if required


• Adhere with on-site HSE rules and regulations.


• Responsible for care/ maintenance/ security off all provided tools incl. special tools.


• Attend necessary product training to stay up to date on the latest technical product information, troubleshooting procedures and repair procedures.


• In the absence of sufficient Hamilton Jet workload, support the general service department with ongoing installation, commissioning and repairs of all products within the Exalto Emirates range.




Secondary duties:


• Identify possible opportunities for additional equipment requirements which are in the scope of Exalto Emirates.


• Cultivating and nurturing strong relationships with clients, comprehending their requirements, and delivering effective technical solutions with a proactive and solution-focused approach.




Required Qualifications:


• Diploma/Bachelors in Engineering


• Proficiency in Mechanical repairs, troubleshooting, and system integration.


• Knowledge of marine equipment, electrical systems, and control systems




Required Experience:


• 5+ years of experience working in a Drydock environment / mechanical ship repair environment


• Basic knowledge of hoisting and lifting


• Basic knowledge of heating and cooling of bearings etc.


• Strong mechanical knowledge


• Basic knowledge of vessel propulsion lines


• Basic knowledge of troubleshooting control systems


• Basic electrical knowledge


• Basic knowledge of hydraulic systems.