Field Activation Agent
United Arab Emirates, United Arab Emirates
Job Description
The purpose of this position is to provide effective, timely and accurate support to Enterprise Sales verticals including LE-ME, Key-GOV, SE-SO, D2D, Retail, e-shop and Partners in registration (renewal) through the biometric process (DSP) on field. The role holder will be responsible for following the RRMC guidelines for Mobile MNMI registration of Enterprise customer base.Key Accountabilities
- Ensure DSP device availability.
- Receive the daily assignment from designated sales support unit, capturing the customer information, appointment slot, location.
- Coordinate with customer on visit purpose and time slot.
- Verify documentation at customers premises as per the RRMC guidelines and capture these documents on DSP for renewal purpose.
- Maintaining professional attire and etiquette when visiting & approaching the customer.
- Coordinate with designated back office POC for any guidance related to the request or in case of issues with DSP device.
- Able to be on-call and be prepared to handle adhoc/urgent requests even after business hours.
- Share the daily attended requests with status update to the respective POC or on the SharePoint.
- Act as a team player to support each other.
Bayt
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Job Detail
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Job IdJD1724777
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationUnited Arab Emirates, United Arab Emirates
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EducationNot mentioned