Job Description

Responsibilities:

Ensure Grooming and Appearance Standards: Support the manager by ensuring employees' grooming and appearance align with company standards. Incident Supervision and Reporting: Supervise and report any incidents that contradict the Shop SOPs and ethics, ensuring adherence to quality improvement or corrective action plans. Health and Safety Compliance: Ensure team members are aware of company health and safety procedures, and report any observed safety issues or accidents to the manager. Report Preparation: Prepare weekly and monthly reports on various shop activities and performance metrics.

Salon Procedures Oversight: Oversee all salon procedures to ensure they align with the company's vision, mission, and values. Maintenance and Cleanliness Checks: Conduct checks on rooms and shop areas for cleanliness, test machines, and notify the maintenance team of any issues.

Inventory and Supplies Management: Follow up with demands and supplies, monitor inventory by coordinating with the shop's team leaders. Staff Scheduling and Performance: Coordinate and implement staff schedules, assist the manager in coaching and evaluating employee performance, and motivate team members.

Customer Care and Upselling: Act as a role model in customer care, actively promote treatments, services, and retail products, and support coworkers to provide high-level performance and customer service. Acting Manager Responsibilities: Act as the in-charge in the manager's absence, assist the front desk with booking appointments, and ensure compliance with shop rules and regulations.

Requirements:

Several years of experience in a spa or hospitality setting. Arabic Speaker required for diversity reason Experience in a supervisory or managerial role is typically required. Strong leadership skills to manage and motivate a team. Ability to train, mentor, and develop staff. Excellent customer service skills to ensure a high level of guest satisfaction. Ability to handle guest complaints and resolve issues efficiently. Strong verbal and written communication skills. Understanding of wellness trends and products

Job Type: Contract
Contract length: 24 months

Pay: AED600.00 - AED7,500.00 per month

Experience:

• sales: 4 years (Preferred)
• team handling: 2 years (Preferred)

Application Deadline: 28/11/2024