Job Description

Reservation Handling:

• Process all reservation requests efficiently and accurately through telephone, email, and online booking platforms.
• Provide guests with accurate information regarding room availability, rates, and hotel facilities.
• Confirm and modify reservations as necessary, and handle cancellations and special requests promptly.

System Management:

• Enter and update guest reservation details in the hotel's Property Management System (PMS) and other relevant systems.
• Ensure the accuracy of guest data, including special requests, room preferences, and payment information.

Customer Service:

• Assist guests with inquiries regarding reservations and ensure their needs are addressed in a professional manner.
• Provide information about hotel policies, services, and promotions, ensuring a positive guest experience.

Room Allocations and Special Requests:

• Ensure that room allocations are handled efficiently, and guest preferences are recorded correctly.
• Coordinate with Front Office, Housekeeping, and Revenue Management teams to ensure special requests are accommodated.

Reporting and Documentation:

• Maintain accurate records of reservation activity, cancellations, and guest communications.
• Assist in generating reports on booking activity and occupancy for management review.

Collaboration with Other Departments:

• Communicate with Front Office, housekeeping to ensure smooth check-ins and room assignments.
• Report any discrepancies, no-shows, or overbooking issues to the Reservation Supervisor.

Job Type: Full-time

Pay: AED2,000.00 - AED2,500.00 per month

Ability to commute/relocate:

• Abu Dhabi: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you Experience with hotel software like (Opera)?
• Availability to start?

Education:

• Bachelor's (Required)

Experience:

• Hotel: 2 years (Required)

Language:

• Arabic (Required)
• English (Required)

Location:

• Abu Dhabi (Required)

Application Deadline: 30/12/2024