Job Description

We are

URGENTLY

hiring for

FEMALE Front Desk Representative

herein

Ajman.

JOB ROLE SUMMARY

As Front Desk Representative; you will play an essential role in ensuring a smooth customer experience, handling client inquiries, and managing bookings.

KEY RESPONSIBILITIES AND TASKS

1. Customer Service & Reception

Greet clients warmly and assist them with inquiries, memberships, and services.

Handle inquiries about gym services, pricing, and membership plans.

Assist new visitors with registration and paperwork.

Provide directions to locker rooms, workout areas, or trainers

Ensure professional and friendly communication when interacting with clients in person, by phone, and via email.

Ensure a polite, professional, and welcoming approach when dealing with all clients.

Follow-up with clients is done smoothly and professionally to enhance customer satisfaction.

Maintain positive relationships with clients to improve retention and encourage long-term memberships.

2. Membership Sales & Renewals

Explain membership packages, promotions, and discounts.

Process new memberships and renewals.

Upsell personal training or premium services.

Keep track of membership expirations and follow up with clients.

3. Appointment & Class Scheduling

Book personal training sessions and group classes.

Manage reservations and cancellations.

Notify clients of schedule changes.

Follow-Up & Client Engagement

4. Payment Processing & Billing

Handle cash, credit card, and online transactions.

Issue invoices and receipts for gym memberships and services.

Track pending payments and follow up on dues.

5. Facility Maintenance & Cleanliness Oversight

Ensure the front desk, waiting area, and common spaces are clean.

Report equipment malfunctions to management.

Stock up on towels, water, and gym essentials if required.

6. Administrative Tasks & Accounting Support

Maintain client records, attendance tracking, and required documentation in an organized manner.

Ensure efficient handling of client inquiries, bookings, and payments at the front desk.

Answer phone calls and emails promptly.

Prepare and organize all documents for the accounting company, including:

Sales invoices for memberships, personal training, and other services.

Expenses invoices (rent, salaries, equipment, supplies, etc.).

Monthly reports on revenue and expenses.

File and store all financial documents properly for easy reference.

7. Conflict Resolution & Customer Support

Address customer complaints professionally to manger.

Handle disputes over memberships, cancellations, or refunds.

Escalate issues to the gym manager if needed.

8. Marketing & Promotions Assistance

Promote gym events and special offers.

Encourage social media check-ins and reviews from members.

Assist with distributing flyers and promotional materials.

9. Team Collaboration

Work closely with trainers and management for smooth operations.

Communicate feedback from clients to improve services.

Attend staff meetings and training sessions.

10. Additional Responsibilities

Perform any other duties as assigned by the Owner or management to support gym operations.

JOB TYPE:

FULL-TIME

EXPERIENCE:

Front Desk Representative 1 year (Required)
*

Job Type: Full-time

Experience:

* Front Desk Representative: 1 year (Required)