Job Description

Strategic Intent

The receptionist is responsible for, but not limited to, the greeting and comfort of guests as well as taking and managing bookings and billing customers for their purchases.

Scope of Position

The receptionist is the first point of contact for customers, whether by phone or in person. This position is of vital importance as the receptionist has to ensure that all customers feel welcome and comfortable, that their needs are attended to and that they receive 306 Spa standards of customer care.

Duties & Responsibilities

Take appointment, both over the phone and in person

Welcome Customers

Customer Care

Customer invoicing and daily accounting

Customer Payment handling

General Administrative Duties

Experience

A minimum of 5 years experience in a similar role

A minimum of 2 years experience in a luxury customer service environment.

Experience and understanding of the hair and beauty industry, including an understanding of methods, treatments and services offered.

Delighting our clients

Must be responsible and proactive

Sociable, friendly and genuine with customers

Must be able to interact easily with clients and colleagues alike and always maintain a professional demeanour.

Working together as colleagues

Actively listens and builds on ideas

Emotionally stable and mature in temperament

Accepts feedback well and keen to learn and improve

Takes accountability for own and others around with a focus on ensuring problems are resolved regardless of reasons.

Possess a fundamental understanding of the luxury market and the level of client care required

Good time management skills and comfortable with multi-tasking

Has energy, enthusiasm and dedication

Fashion aptitude

Acting with Responsibility

Establishes accountability for self and others

Can identify core issues and problems

Emotionally stable and mature

Accepts feedback

Manages responsibilities

Other Core Competencies

• Reading, writing and oral proficiency in the English language.
• Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks.
• Must be self-motivated.
• Must work in a safe, prudent and organized manner.
• Must have knowledge of current beauty trends in the industry
• Must be able to relate to all levels of management and colleagues.
• Must have excellent interpersonal and communication skills, able to network with contacts relevant to the salon
• Must have knowledge of holistic concepts that relate to the well-being of all guests in a spa and salon environment.
• Must be open to learning about treatments, skills and concepts that derive from other cultures.
• To be adaptable and accountable for all actions.
• Consistently strive for a higher level of achievement both personally and professionally
• Must be comfortable performing treatments for at least 8 hours.
• Must have good time management skills in regards to treatments.
• Must be familiar with five star customer service

Job Types: Full-time, Permanent

Experience:

• customer service: 1 year (Preferred)