Job Description

About Us:

We are a Dubai-based photo studio offering family photography services around the UAE. As our company grows we are looking for a dedicated and empathetic Customer Service Coordinator in Abu Dhabi branch to join our team and provide exceptional customer service to potential customers. We have an international team across the globe, and you will play a crucial role onsite when it comes to bookings & scheduling of the team.

If you are a person who thrives on creativity, committed to continuous improvement and ready to exceed the expectations of clients, we want you be part of our team, where you may also create a unique & individual stories.

Position: Customer Coordinator

Main Duties:

- •To be the main point of contact person between the client and studio team employees (ex., photographers, retouchers and others).•

- •Inspect the studio and ensure that it's well prepare for before clients arrival, including, but not limited to inventory management, equipment arrangement and in-stocking, dress selections, decorations and etc.•

- •Manage studio bookings, ensure appoints are booked without conflicts, maximizing studio's capacity, minimizing downtime between sessions.•

- •Handle payments from customers, prepare invoices accordingly.•

- •Being proactive and assist clients accordingly, by actively engaging with them.•

- •Resolve and address any issues on spot, handle any complaints or dissatisfactions from clients with professionalism and tact.•

- •Offer support to photographers in managing client interactions and addressing any challenges that may arise during photo session.•

- •Ensure that clients feel values and supported throughout their entire interactions with the studio, from booking to post-session follow ups.•

Requirements:

- •At Least 2 years of Experience in Customer Service within the Hospitality Sector•

- •Knowledge of English•

- •Fast typing•

- •Attention to Details•

- •Administrative and Computer Literacy & Accuracy•

- •Excellent Communication & Organizational Skill•

- •Team Player•

- •Ability to accommodate flexibility in day-off arrangement as per business needs, willingness to work on weekends & holidays•

Your benefits or Why you will love working with us:

- •Professional development & career growth•

- •Company provides: visa and medical insurance•

- •30 days annual leave•

- •6/1 Working Days + Conditional Day Off Every Two Weeks•

•- Highly competitive compensation packages that reflect the skills and experience you bring to the team•

Job Type: Full-time

Ability to commute/relocate:

• Abu Dhabi: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• How much is your salary expectations? (full package)
• Are you committed to work on flexible duty schedules, including weekends, holidays, evenings, occasional event?

Day off will be during the weekday (1 day from Monday-Thursday /Friday - Sunday are working days).
Working shifts are always different and you need to be commited for any of the time (morning/afternoon/evening shifts)

Language:

• Arabic (Required)

Application Deadline: 20/07/2024