Female Customer Care
Dubai, United Arab Emirates
Job Description
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Good Urdu/Hindi and English speaking skills required We are seeking a dedicated and empathetic Customer Care Representative to join our team. The ideal candidate will be passionate about delivering exceptional customer service and resolving customer inquiries and concerns in a timely and efficient manner.
Female candidates on priority Responsibilities:
Contract length: 24 months Pay: AED2,000.00 - AED4,000.00 per month
Good Urdu/Hindi and English speaking skills required We are seeking a dedicated and empathetic Customer Care Representative to join our team. The ideal candidate will be passionate about delivering exceptional customer service and resolving customer inquiries and concerns in a timely and efficient manner.
Female candidates on priority Responsibilities:
- Handle inbound and outbound customer calls, emails, and live chat interactions with professionalism and courtesy.
- Provide accurate information and assistance to customers regarding product features, pricing, availability, order status, billing inquiries, and general support.
- Identify and assess customers\' needs to ensure prompt resolution of issues and inquiries.
- Escalate complex or unresolved issues to appropriate departments or supervisors for further investigation and resolution.
- Process orders, returns, and exchanges in accordance with company policies and procedures.
- Maintain accurate records of customer interactions, transactions, and inquiries using our CRM system.
- Proactively follow up with customers to ensure their satisfaction and address any additional concerns or questions.
- Collaborate with cross-functional teams to improve customer experience and service delivery.
- Stay up-to-date on product knowledge, company policies, and industry trends to provide informed support to customers.
- High school diploma or equivalent; associate\'s or bachelor\'s degree preferred.
- Previous experience in customer service, call center, or related field preferred.
- Excellent verbal and written communication skills.
- Strong interpersonal skills and ability to build rapport with customers.
- Empathetic and patient demeanor with a passion for helping others.
- Problem-solving skills and ability to think critically under pressure.
- Proficiency in using CRM software and other customer service tools.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Flexibility to work evenings, weekends, and holidays as needed.
Contract length: 24 months Pay: AED2,000.00 - AED4,000.00 per month
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Job Detail
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Job IdJD1673277
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned