Job Description

The Clinic Coordinator will be responsible for overseeing front-desk operations, managing client appointments, supporting the clinic team, and ensuring a seamless customer journey. This role requires excellent sales and organisational skills, attention to detail, and a strong ability to multitask and in a fast-paced environment.

Key Responsibilities: Client Experience & Front Desk Management

- Greet and welcome clients, ensuring a five-star service experience.

- Manage appointment scheduling, confirmations, and follow-ups using the clinic's booking system.

- Handle client inquiries via phone, WhatsApp, email, and social media in a professional and timely manner.

- Maintain a welcoming and organised reception area, ensuring a premium brand experience.

Clinic Operations & Administration:

- Oversee daily clinic operations, ensuring all procedures run smoothly.

- Support the clinic manager and practitioners with administrative tasks.

- Ensure all client records and documentation are accurately maintained.

- Assist with financial transactions, including invoicing and payment processing.

Team & Business Support:

- Coordinate staff schedules and ensure smooth workflow among team members.

- Support marketing efforts by assisting with content creation and promotional campaigns.

- Provide reports and updates to management regarding clinic performance.

- Ensure compliance with clinic policies, health & safety regulations, and customer confidentiality.

Requirements:

- Previous experience in a customer service or administrative role, preferably in the clinic, wellness, or healthcare industry.

- Strong at sales and upselling.

- Strong communication and interpersonal skills with a professional demeanor.

- Proficiency in appointment booking systems and Microsoft Office Suite.

- Exceptional organisational and multitasking abilities.

- A proactive, problem-solving mindset with a keen eye for detail.

- Fluent in English; Arabic is a plus.

Benefits:

- Competitive salary with performance-based incentives.

- Staff discounts on treatments and retail products.

- Growth opportunities within a luxury beauty business.

- A supportive and dynamic work environment.

Job Type: Full-time

Pay: AED7,000.00 - AED10,000.00 per month

Application Deadline: 30/03/2025