Job Description

Job Summary:
Sunny Wellness and Medical Center is seeking a professional, courteous, and customer-focused Female Arab Receptionist to join our team. The ideal candidate will be the first point of contact for clients, responsible for delivering excellent service, managing front desk operations, and ensuring a welcoming environment for all patients and visitors. Fluency in Arabic and English is required.

Key Responsibilities:

• Greet and welcome patients and visitors in a friendly, professional manner.
• Handle phone calls, emails, and inquiries promptly and effectively, addressing clients' needs and concerns.
• Schedule and manage appointments, coordinate with medical and wellness staff to ensure smooth daily operations.
• Manage patient registration, update and maintain accurate client information and records.
• Handle payments and invoicing, process insurance claims, and assist with billing inquiries.
• Ensure the reception area is well-maintained, clean, and organized at all times.
• Provide information about the clinic's services, promotions, and wellness programs to clients.
• Coordinate with the Accounts, HR, and other internal departments as required.
• Address any patient concerns or complaints efficiently, escalating issues to the management if necessary.
• Assist in basic administrative tasks, such as filing, documentation, and data entry.

Key Requirements:

• Nationality: Arab
• Gender: Female
• Languages: Fluency in both Arabic and English (spoken and written) is required.
• Education: High school diploma or equivalent; any additional administrative or customer service training is a plus.
• Experience: Minimum 1-2 years of experience in a receptionist or customer service role, preferably in a medical or wellness setting.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Proficient in MS Office (Word, Excel) and appointment scheduling systems.
• Presentable, well-groomed, and able to maintain a professional demeanor at all times.

Job Type: Full-time

Experience:

• receptionist: 2 years (Required)

Language:

• Arabic (Required)