Role PurposeEnsure that all FBO terminal activities are carried out in accordance with company policy, procedures, and the agreed standards of performance for VIP and corporate customers. Direct, control, plan, & organize the daily activities of the FBO terminal.Operational Accountabilities

• Plan and coordinate the proper dispatching of aircraft materials
• Involving all relevant parties to ensure safe, secure, and on-time flights, including Royal Jet Operations, Abu Dhabi Airports, Abu Dhabi Aviation, ADNOC, Etihad Catering, Air Traffic Control & Briefing, all visiting crews, and all FBO customer service lines
• Ensure the Royal Jet flight schedule and Visiting aircraft's flight schedule are kept in a cost-effective, safe manner.
• Making sure compliance with VVIP customer service handling etiquette, FBO, and Ground Operations procedures/processes is maintained without compromising safety, security, or customer satisfaction
• Completes work orders and provides status on any "open" work orders.
• Adherence to all FBO Standard Operating Procedures and Ground Operations Manual procedures and processes, including regulatory requirements and company processes.
• Attend and supervise RJ flights operating at PF Apron and Commercial side of the AUH Airport.
• Plan and supervise aircraft loading and unloading process.
• Comply with all requests from the operating crew without compromising safety and security.
• Ensure Advance Passenger Information - API is updated prior to every departure or arrival
• Perform administrative duties as described in the FBO manual
• Handle and report crew complaints and issues.
• Promote FBO services to the operating crew, primarily Pilots in Command
• Coordinate and work closely with the MCC team when visiting aircraft encounter an AOG.
• Communicate the aircraft schedule and movement message to all stakeholders, notably RJ customer service, police, and immigration
• Maintain flight documents and records according to FBO Standard Operating Procedures
• Promptly reply to customers inquiries and emails

SkillsKnowledge & Experience:

• Minimum of 2 years experience in the aviation and air transport sectors across airport operations
• High School or Diploma Degree
• Aviation or Airline certificate
• Industry, Ramp Safety or equivalent qualifications.
• Airport & Customs procedures
• Complete Guest-focused approach
• Good knowledge of the UAE and local ethnicity
• Excellent command in English Language
• Knowledge of Royal Jet fleet and capacities and Operational restrictions.
• Strong planning, organizing, and integration skills
• Strong knowledge in the development and implementation of policies & procedures
• Strong organizational commitment
• Meticulous attention to detail
• Strong drive to grow capabilities
• UAE driving license

RoyalJet