Pura Eco Retreat - Al Ain

We are looking for an experienced F&B Supervisor (Guest Experience) to join our hospitality team in Al Ain, Abu Dhabi. This is a combined responsibility that would also oversee operations including Front Office and Activity/Recreation Hub.

Key Responsibilities:

Service Excellence

• Greet and welcome guests upon arrival ensuring a warm and personalized experience.
• Assisting guests in check-in / check-out process creating a good impression of the brand.
• Lead the team in offering individualized support, responding to questions, and resolving issues in a timely manner.

Guest Relations

• Establish strong rapport with guest, consider their requirements, and assist them in meeting their expectations.
• Oversees F&B operations by making sure that Pura Eco Retreat\'s eco-friendly attitude is reflected in the dining experience for the guests.
• Assisting guests with transportation arrangements and suggesting about the restaurants, activities, and other services available in the property.
• Working as a point of contact for escalating guest queries and offer prompt, effective solutions.

Health and Safety

• Supervise recreation activities and guide the staff to ensure their knowledge and safety practices.
• Develop and implement health and safety protocols.
• Ensure health and safety measures in food preparation, storage, and service.

Leadership and Staff Training

• Train and mentor, the employee to deliver consistent and exceptional service aligned with the Company.
• Train and guide the F&B staff to improve their abilities, product expertise, and service effectiveness.

Qualifications:

• Bachelors degree in hospitality management or related field or equivalent field.

Experience:

• Proven experience in guest service, F&B, and recreational roles, with at least 3 years in a supervisory capacity.
• Proficiency in problem solving and conflict resolution.
• Strong leadership skills
• Knowledge of hospitality software and reservation system,
• Exceptional interpersonal and communication skills.
• Ability to multi-task and prioritized in fast paced environment.
• Familiarity with health and safety regulations in the hospitality industry

Please note that only shortlisted candidates will be contacted for further consideration.

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