Job Requisition ID: 160838Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world\'s most admired and innovative brands. Al-Futtaim Group\'s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every dayOverview of the role:
Ensure and prepare estimates that ensure maximum Customer Retention and profitability.What you will do:

• Execute assigned jobs according to established work standards, specifications and required time.
• Observe professional decorum and hospitality with the customer and with the co-employee
• Maintain the discipline of the service establishment through strict adherence of company rules, regulations and procedures
• Collect all necessary and reliable information from the customer to support evaluation and assessment on damaged vehicle
• Evaluate and assess customer\'s damaged vehicle and prepare estimation report provided with list of repair, labour cost and other necessary expenses
• Exercise care with customer property while it is under the organization\'s control or being used by the organization
• Verify reliability of product or parts information in the Audatex System
• Coordinate with insurance company to finalize estimates based from the result of survey on the damaged vehicle
• Keep up with new technology, work procedures, time standards and relevant technical know-how to maintain or improve work productivity and quality.
• Perform other tasks assigned by immediate superior or manager, if necessary
• Contributes to team effort by accomplishing related results as needed
• Perform all duties and responsibilities mentioned in the related business SOPs
• Comply with the ALAC Quality Management System and participate with organization\'s improvement activities
• Carry out work with care ensuring not to endanger the life either of themselves or others by theirs acts or omissions whilst complying with health and safety requirements of the company and preventing any harm to the environment.

Required skills to be successful:

• Good negotiation skills
• Able to write routines, processes and procedures
• Knowledge on Repair Estimation
• Technical understanding of different repairs

About The Team:
The role will report to the Regional Manager. You will be working in a dynamic and busy environment wherein you will be dealing directly with both internal and external customers.What Equips You For The Role:

• Diploma/Degree in Engineering (Mechanical/Automobile)
• 2-3 years in a reputed automobile workshop
• Good PC skills & English communication skills

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world\'s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.

Al-Futtaim