About Wio Bank:Wio Bank is a next-generation digital bank transforming the banking landscape in the MENA region. Were committed to offering innovative financial products that help our customers manage their financial lives with ease. We aim to provide an exceptional experience for both our customers and employees, and the Facilities team plays a key role in maintaining a smooth, well-functioning environment for all.Role Overview:The Facilities Manager will oversee and manage all aspects of the bank's facilities, ensuring that our working environment is safe, efficient, and conducive to a productive atmosphere. This role will involve managing both internal and external stakeholder relationships, including vendors, service providers, employees, and management, to ensure seamless operations and the delivery of high-quality facility services.The ideal candidate will have a strong background in facilities management, with a focus on handling diverse stakeholders and maintaining a safe, sustainable, and functional environment.What Youll Be Responsible For:
Stakeholder Management:
Act as the primary point of contact for all internal and external stakeholders regarding facility management issues.
Build and maintain relationships with service providers, vendors, contractors, and building management teams.
Coordinate with department heads and other teams to understand facility needs and ensure timely and efficient solutions.
Handle requests and ensure effective communication with employees to resolve any facility-related concerns.
Facilities Operations Management:
Oversee the maintenance and operation of office spaces, including cleaning, security, HVAC, lighting, and other facility services.
Manage building compliance with local regulations, health and safety standards, and sustainability practices.
Coordinate regular maintenance schedules, inspections, and necessary repairs, ensuring minimal disruption to daily operations.
Vendor and Service Provider Management:
Select and manage external vendors and service providers for facilities-related services (e.g., cleaning, security, maintenance, etc.).
Ensure service level agreements (SLAs) are adhered to and ensure the delivery of quality services.
Evaluate vendor performance, negotiate contracts, and monitor service costs for cost-effectiveness.
Space Planning and Management:
Ensure optimal use of office spaces, including desk arrangements, common areas, and meeting rooms.
Assist with the setup of new workspaces, employee relocations, and office expansions.
Support the planning and execution of office moves, renovations, and redesigns as needed.
Health & Safety:
Oversee and implement health and safety policies and procedures to ensure compliance with local regulations and standards.
Conduct regular risk assessments and ensure facilities are secure, safe, and hygienic.
Organize fire drills, first-aid training, and other safety-related activities.
Budget Management:
Develop and manage the facilities budget, ensuring that expenses are controlled, and cost-saving initiatives are identified.
Track and report on all facilities-related expenses, ensuring transparency and accuracy.
Emergency Preparedness:
Ensure that the facility has adequate emergency preparedness plans in place, including fire and evacuation protocols, and manage the execution of such plans.
What Are We Looking For?
Experience & Qualifications:
Proven experience as a facilities Manager, with at least 5 years in a similar role, ideally in a corporate or financial institution.
Strong experience in vendor and stakeholder management, with the ability to effectively manage relationships and resolve issues.
Solid understanding of health, safety, and building compliance regulations.
Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
Bachelors degree in business, Facilities Management, or a related field is preferred.
Experience with facilities management software and building management systems is a plus.
Skills:
Excellent communication and interpersonal skills, with the ability to engage and build relationships with diverse stakeholders.
Strong negotiation and contract management skills.
Detail-oriented with strong problem-solving abilities.
Ability to manage budgets and understand financial reporting.
Strong leadership skills, with the ability to manage teams and contractors.
Personal Attributes:
Proactive, adaptable, and solutions-focused mindset.
A high level of professionalism and the ability to handle sensitive matters with confidentiality.
Strong multitasker who can manage competing priorities effectively.
A passion for maintaining a safe, sustainable, and efficient working environment.