Job Description

Job Overview:

We are seeking an experienced Holiday Homes Agent/Specialist to oversee a portfolio of premium holiday rental properties. The ideal candidate will have a proven track record in property management, excellent leadership skills, and a deep understanding of the holiday rental market. This role requires a strategic thinker who can drive operational excellence and enhance the guest experience across our properties.

Key Responsibilities:

• Strategic Property Management:
• Develop and implement strategic plans to enhance property performance and guest satisfaction.
• Oversee high-level property maintenance and improvements, ensuring properties meet luxury standards and local regulations.
• Manage relationships with vendors and service providers, negotiating contracts and ensuring service excellence.
• Guest Experience Excellence:
• Lead initiatives to deliver exceptional guest experiences, from personalized services to resolving complex issues.
• Implement and monitor guest feedback systems to continuously improve service offerings and property features.
• Ensure prompt and effective handling of guest requests, complaints, and emergencies.
• Advanced Booking and Revenue Management:
• Optimize revenue through dynamic pricing strategies, marketing campaigns, and occupancy management.
• Analyze market trends and competitor activities to adjust pricing and marketing strategies.
• Manage complex booking scenarios and ensure seamless reservation and check-in/check-out processes.
• Compliance and Safety Oversight:
• Ensure all properties comply with the latest safety regulations, health standards, and local laws.
• Conduct regular audits and risk assessments to maintain property safety and legal compliance.
• Handle insurance claims and legal issues with a proactive approach.
• Marketing and Brand Development:
• Develop and execute high-impact marketing strategies to promote properties and attract high-value guests.
• Manage online presence, including property listings, social media, and digital marketing campaigns.
• Enhance brand reputation through strategic partnerships and high-profile promotions.
• Financial and Operational Leadership:
• Oversee budgeting, forecasting, and financial performance of the holiday homes portfolio.
• Prepare detailed financial reports and performance metrics for senior management.
• Implement cost-control measures and optimize operational efficiency.
• Team Leadership and Development:
• Lead, mentor, and manage a team of property staff, including cleaners, maintenance workers, and guest service personnel.
• Conduct performance evaluations and provide training to ensure adherence to high service standards.
• Foster a positive and collaborative team environment to drive excellence.

Qualifications:

• Education: Bachelor's or Master's degree in Hospitality Management, Real Estate, Business Administration, or a related field.
• Experience: Minimum of 1-2 years of experience in property management, with significant experience in managing high-end holiday rentals or vacation properties.
• Skills:
• Proven leadership and team management abilities.
• Advanced proficiency in property management software, booking systems, and revenue management tools.
• Exceptional problem-solving and decision-making skills.
• Strong communication and negotiation skills with a focus on customer service excellence.
• Deep knowledge of industry trends, local regulations, and market dynamics.
• Personal Attributes:
• Highly organized with a strategic mindset and attention to detail.
• Ability to work under pressure and handle high-stakes situations effectively.
• Driven by results with a passion for delivering exceptional guest experiences.

Please submit your CVs on:

Bisma.shora@foresthillsdubai.com

OR

+971507388213

Job Type: Full-time

Pay: Up to AED5,000.00 per month