Job Description

Job Summary:

The Online Manager is responsible for managing the day-to-day operations of the online store, ensuring an excellent customer experience, and driving online sales growth. This role involves overseeing all aspects of the e-commerce platform, from product listing and inventory management to marketing and customer service.

Key Responsibilities:

• Website Management:
• Maintain and update the online store, including product listings, images, descriptions, and pricing.
• Ensure the website is user-friendly, visually appealing, and optimized for search engines (SEO).
• Monitor website performance and troubleshoot any issues to ensure a seamless shopping experience.
• Inventory and Order Management:
• Oversee inventory levels and coordinate with suppliers to ensure product availability.
• Manage the order fulfillment process, including order processing, shipping, and handling returns/exchanges.
• Implement inventory management systems to track stock levels and avoid overstock or stockouts.
• Digital Marketing:
• Develop and execute digital marketing strategies to drive traffic to the online store and increase sales.
• Manage paid advertising campaigns (e.g., Google Ads, social media ads) and analyze their performance.
• Utilize email marketing, social media, and content marketing to engage with customers and promote products.
• Customer Service:
• Provide excellent customer service by addressing customer inquiries, resolving complaints, and ensuring customer satisfaction.
• Implement and manage customer service tools, such as live chat, email support, and FAQs.
• Analyze customer feedback and reviews to identify areas for improvement.
• Sales and Performance Analysis:
• Monitor and analyze key performance indicators (KPIs) to measure the success of online sales efforts.
• Generate sales reports and provide insights to guide strategic decisions.
• Identify trends and opportunities to improve sales performance and customer experience.
• Content Management:
• Create and manage engaging content for the online store, including blog posts, product guides, and promotional materials.
• Coordinate with graphic designers, photographers, and content creators to produce high-quality visuals and copy.
• Technical Coordination:
• Collaborate with IT and web development teams to implement website enhancements and new features.
• Ensure website security and compliance with data protection regulations.
• Stay updated with e-commerce technology trends and recommend relevant improvements.
• Team Management:
• Supervise and train e-commerce staff, including customer service representatives and marketing assistants.
• Foster a collaborative and motivated team environment.

Qualifications:

• Education: Bachelor's degree in Marketing, Business, E-commerce, or a related field.
• Experience: Proven experience in managing an e-commerce platform or online store.
• Technical Skills: Proficiency in e-commerce platforms (e.g., Shopify, Magento), digital marketing tools, and analytics software.
• Analytical Skills: Strong analytical and problem-solving skills to interpret data and make informed decisions.
• Communication: Excellent written and verbal communication skills.
• Customer Focus: A strong commitment to customer satisfaction and experience.
• Organization: Exceptional organizational and time management skills.

Job Types: Full-time, Permanent

Pay: From AED4,000.00 per month

Experience:

• Amazon or Intashop: 3 years (Preferred)
• Managerial Online: 3 years (Preferred)

Location:

• Dubai (Required)

Expected Start Date: 07/10/2024