Job Description

Company Description

NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights--delivered with advanced analytics through state-of-the-art platforms--NIQ delivers the Full View(TM). NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.

•Please kindly note, the following job advertisement is intended exclusively for• •Emirati • •candidates. If you are not a• •UAE national with a family book , we regret to inform you that your application for this position will not be considered. However, we encourage you to explore other opportunities that align with your qualifications and career aspirations, within our organization.•



About the job


NielsenIQ Customer Success places our customers at the heart of everything that we do. We strive to offer a consistent customer experience across all our markets by harmonizing our ways of working, focusing on engagement and driving analytics excellence. We give our customers an enjoyable, easy, effective service featuring a modernized customer experience. Customer Success is instrumental to realize the NielsenIQ vision to be a leading global information services company with strong, market leading growth enabled by new, innovative product offerings and modern technology that creates substantial value for our customers, retailers and employees.


You'll be working within the Analytics & Insights team, responsible for delighting clients around UAE, Oman, Qatar and Kuwait through delivering retail measurement insights and analysis for Retailer clients.

Responsibilities

• Service Management:
• Ensure the delivery of value analysis in a timely manner, aligned with strategic business priorities defined in the Account Plan with the client in in UAE, Oman, Qatar and Kuwait
• Support the generation of thought leadership materials.
• Support account team building materials to new conversations with prospect clients
• Providing performance overview analysis and business issue analysis to Retailer clients especially in UAE, Oman, Qatar and Kuwait
• Developing deep knowledge of Nielsen IQ RMS solutions and delivering value for clients
• Working closely with the Consulting Lead, Operations Team and Retailer Vertical to transform customer experience
• Efficiency / standardization / transformation:
• Make use of NIQ Connect platform in presentations and ensure the incorporation of guided analytics as a fundamental part of analytics promoting self-service in clients.
• Mapping of all deliverables committed to with the customer
• Achieving transparency in responses, commitments and constant communication (used as a negotiation and service management tool)
• Fulfilment of the service model agreed with the client (service mix).
• Promote self service to customers
• Promote the use and application of NIQ Discover (data pull, reporting, business issues that can be solved by guided analytics)
• Promote the use of NIQ Tools and systems for quality issues, special customer requirements and information available in knowledge NielsenIQ
• Plan trainings with clients to ensure the above-mentioned points
• Self-development:
• Comply with the internal training and certification process defined by the company (onboarding and NielsenIQ academy).
• Incorporation of the service code and golden rules in the day-to-day business.

About you


At Nielsen IQ you will experience a dynamic, open, and solution-oriented international environment, where we support your development through a trust-based feedback culture and diverse training possibilities.



As part of our culture, our promise to you is that at Nielsen IQ you can: Be Yourself, Make a Difference & Grow with Us.

Qualifications

• Fresh graduates (UAE based only) preferably with background in Statistics
• Fast learner, curious and interested in exploring data
• Numeric and logical thinking.
• Excellent analytical skills
• Good communication and presentation skills
• An ability to work independently and in a team
• Fluent in spoken and written English. Knowledge of Arabic is a
• Competent in Microsoft Office (Excel, PowerPoint, Word, etc)



Additional Information Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)


About NIQ


NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights--delivered with advanced analytics through state-of-the-art platforms--NIQ delivers the Full View(TM). NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.


For more information, visit NIQ.com


Want to keep up with our latest updates?


Follow us on: LinkedIn | Instagram | Twitter | Facebook


Our commitment to Diversity, Equity, and Inclusion


NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion