Embark on a journey where your unique contributions are celebrated, and your professional growth is embraced. At ADCB, we nurture a diverse, inclusive community where every voice is valued.About the business areaGBS is a group of highly skilled and talented professionals who form an essential part of ADCB's continued journey of success. With a proud history of commitment, innovation and delivery, GBS constantly strives for excellence whilst ensuring the highest standards of quality and risk awareness. Each and every member of the GBS family plays an integral role in driving ADCB's strategy, growth and digital evolution by working closely with our valued business partners to achieve exceptional customer experience through our outstanding service and support.We are actively seeking an ambitious professional to join our Group Business Service team at ADCB to work alongside passionate colleagues who share your ambition to redefine excellence in UAE banking.In this role, your key responsibilities include:- Own and manage the GBS risk and control forum to drive an improved risk posture across all teams by implementing the internal operational risk assessment and policy framework and key result indicators (KRIs) to ensure risk is independently assessed, captured, monitored and mitigated across all units. Develop an effective risk and control self-assessment programme to move the units towards self-certification. Proactively identify and analyse emerging top risks on the horizon and in collaboration with department heads develop effective strategies to address these risks. Apply controls to monitor compliance and assess GBS operational effectiveness.- Develop and monitor the BCP and DR posture and framework and ensure robust and tested BCP and DR plans are in place across all divisions in order to support the units business continuity objectives.- Provide operational risk management guidance, best practices, templates and plan relevant interactions, training and development for other control teams within GBS to increase their competence and contribution to improve risk posture. Oversee the delivery of regular awareness sessions for GBS employees on risk and control matters to ensure compliance with internal policy and bank compliance with relevant laws and regulatory requirements. Liaise and collaborate with teams across the bank to ensure information and data is exchanged, updates are given and views are taken to ensure relevant stakeholders are updated on key risks and strategies adopted to mitigate them.- Manage self and team in line with ADCBs people management policies, procedures, processes and practices to ensure adherence and to maximise own and employee contribution to business performance. Organise and supervise the activities and work of the team to ensure that targets and objectives are achieved and the business plan is delivered in line with the required policies, processes, procedures and systems.- Manage the budget for the unit and monitor the financial performance against the budget so that areas of unsatisfactory performance are identified, rectified promptly and potential performance improvement opportunities are capitalized on- Implement approved departmental policies, processes and procedures, and ensure employee adherence so that work is carried out to the required standard while delivering the required standards of service to customers and stakeholders.- Identify opportunities to contribute to organisational and departmental change initiatives, programmes and projects taking into account best practice and standards in the business environment- Demonstrate Our Promise and apply the ADCB Service Standards to deliver the Banks required levels of service in all internal and external customer interactions.SkillsThe ideal candidate should have the following experience- Bachelors degree is a mandatory requirement - Business Administration, Accounting, Engineering or other relevant specialization- A minimum of 10 years of experience within operations and/or audit- CA/CIA or equivalent- Expert understanding of banking products, services, operations and technology practices- Knowledge of internal control and governance- Operational risk awareness and assessment- Risk management fundamentals

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