Job Description

Ramada Encore Muscat is now seeking a Executive Housekeeper to join our team

Job Summary

This position is responsible for providing leadership and direction for all housekeeping and laundry activities of the hotel; ensuring the highest level of cleanliness for both the guest rooms and public areas; and maintaining guest satisfaction.

Education & Experience

MINIMUM EDUCATION: High School Diploma or GED required

MINIMUM EXPERIENCE: Prefer at least one (1) year of related housekeeping experience and previous supervisory/management experience

Physical Requirements

Must be physically and visually able to utilize the computer and other necessary office equipment Capable of working in a faced paced environment and in stressful situations Must be able to walk and stand for long periods of time Must be able to periodically kneel, reach, crawl, and twist torso as needed to accomplish required tasks Must be able to respond to multiple task interruptions in order to provide service to internal and external customers Must adhere to the company dress code

General Requirements

Must be able to comprehend and speak the English language Must have good organizational and time management skills Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities Must have sound judgment and discretional skills and work with little or no supervision Must be able to consistently work under pressure and simultaneously prioritize multiple projects Must possess and acute attention to detail Must have the ability to train others

Fundamental Requirements

Supervise the operations of housekeeping and laundry areas to ensure the achievement of productivity and quality service standards Inspect guest rooms, public areas, & heart of the house for cleanliness to La Quinta standards Train, motivate, coach, counsel, & discipline according to La Quinta standards Maintain a regularly scheduled cleaning program as detailed in the Housekeeping Calendar Prepare weekly schedule for the housekeeping department based on the business forecast. Follow La Quinta labor guidelines and maintain MPR within standard Maintain supply and linen inventories Balance and clear room status nightly; compare the P.M. housekeeping report with the hotel PMS and resolve any discrepancies Report room repairs or unsafe conditions to Manager and Maintenance Ensure housekeeping requests from guests or management are responded to in a timely, efficient, & friendly manner Report and track lost and found articles Actively participate in hotel's Manager On Duty program Follow company policies and procedures (i.e., OSHA, BBP regulations and other state and local regulations) Apply all safety and security policies consistently Participate in the hiring and evaluation process Be able to work a flexible schedule Perform other duties as assigned by supervisor or management Obtain any locally required certifications