Job Description

Exhibit and encourage high performance standards for herself / himself and others

Able to develop and maintain excellent credibility with coworkers and subordinates.

Demonstrate complete consistency between words and actions, in all aspects of behavior.

Effectively identify & anticipate guest / customer needs.

Handle challenging situations with guests diplomatically.

Exceeding customer expectations regarding both in quality and service.

Positively influence coworkers to accept & execute changes immediately and effectively.

Regularly keep management up-to-date on relevant activities

Maintain an organized system to ensure that processes are getting completed on time.

Supportive Functions:

1. Profit and Loss

Responsible for budgeting, forecasting, and financial planning of the departments.

Manage operating expenses to minimize costs while providing excellent guest services.

Responsible for the daily maintenance of the room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations.

Report on a regular basis to the EAM on the performance of the Housekeeping against budgets, sales and profit projections. Analyze variances and monitor the impact of initiatives and corrective actions.

Have control over the elements that determine profit and loss.

Responsible for all major operating expenses and has the capacities to set margins and manage the business against profit projections.

Responsible for the financial management of the operation.

2. Guest Satisfaction

Ensure all guests are being treated in an efficient and courteous manner that all standards are being applied.

Resolve and follow up on customer complaints as appropriate to maintain a high level of customer satisfaction and quality.

Ensure all Housekeeping quality standards are complied with and that policies and procedures are consistently applied.

Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.

Responsible for enhancing the product and service that is presented to the guest.

Recommend changes to the product and its services. Use market research to develop new products and services.

3. Associate Satisfaction

Responsible for the hiring, training, and direction of new department associates.

Ensure the timely completion of performance appraisals.

Give direction and be responsible for the implementation of plans.

Monitor plans' effectiveness and recommend changes in response to the marketplace, including setting targets, planning and scheduling work and performance indicators that are typical productivity and efficiency measures.

4. Quality Assurance

Conduct inspections of guest rooms, VIP rooms and provide feedback to room attendants.

Conduct regular inspections of the hotel to ensure adherence to cleanliness and maintenance standards.

Responsible for maintaining the quality of the product and ensuring consistency in its delivery and standards.

Report on a regular basis to the EAM on the performance of the Housekeeping against operations and human resources performance. Analyze variances and monitor the impact of initiatives and corrective actions.

Coordinate department's activities with other departments to facilitate increased levels of communication and guest satisfaction.

Bear ultimate responsibility for monitoring the consumption and order replacement of guest and cleaning supplies.

Oversee divisional matters as they relate to federal, state and local employment and civil rights laws.

Additional duties as necessary and assigned.

• Provide other services as requested by EAM and GM.
• Prepare attendance reports and submit to Department concerned on time.

5. Training and Development

Manage the training and development of associates with an eye toward maximum associate's satisfaction, productivity and guest satisfaction.

Responsible for the selection, training and development of the housekeeping associates.

Be well versed and knowledgeable of "Brand" Fire and Evacuation procedures as well as health and safety requirements in the Workplace. Ensure Associates are aware of their duty of care as determined by legislation and that they maintain complete familiarity.

To summarize, it is not the intention of this to limit the scope or responsibilities of the above-mentioned, but to highlight the most important aspects of your position. It is essential that all associates are committed to their jobs and the success of the enterprise, and maintain a willingness to accept total flexibility of jobs and duties throughout the hotel.

Job Type: Full-time

Pay: AED8,000.00 - AED10,000.00 per month