Executive Dc Customer Service

United Arab Emirates, United Arab Emirates

Job Description

:
  • Ensure efficient communication with brand, logistics, and operations teams to facilitate smooth coordination and information exchange.
  • Coordinate with IT to resolve DC related issues promptly.
  • Provide feedback to the brand regarding their shipments to improve processes and address concerns.
  • Oversee FCL/LCL placement schedules for inbound and outbound, ensuring timely shipment arrivals/dispatch through stakeholder coordination and process enhancements.
  • Manage daily inbound, outbound, order processing is planned efficiently and executed in a timely manner.
  • Monitor the pending tasks report, take action on aging in receiving quantity, put away quantity, and sorter with past in-store dates. Ensuring timely resolution to optimize operational efficiency and maintain accurate records in the system
  • Ensure all the DC SLAs are met without fail
  • Provide timely feedback to the operations team to achieve 100% of assigned task
  • Take ownership of DC report publishing in a timely manner
  • Train the Operations staff on DC SOPs
  • Ensure 5S in maintained in DC, identify wastes in processes and do continuous improvements to enhance productivity
  • Consolidate and submit Value-Added Service (VAS) charges or any other charges on a monthly basis for Management Information System (MIS) purposes.
  • Should have good understanding of DC processed and Hands on experience in Warehouse Management System (WMS)
  • Plan, organize, record, communicate and report operational activities to customer, Line manager and other team members.
Your Skills and Experiences
  • Bachelor Degree in related field
  • 2+ years work experience in Retail or Supply Chain
  • Advanced knowledge of MS Office (Excel, PowerPoint) and analytics
  • Very good verbal and written knowledge of English.
  • A strong communicator who can understand and manage the requirements of customer
  • A process minded person with strong planning and organizational skills
  • Should have can do attitude and ready to learn new things
  • Should be a problem solver and should have an analytical mind

Apparel Group

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Job Detail

  • Job Id
    JD1751924
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    United Arab Emirates, United Arab Emirates
  • Education
    Not mentioned