Events Coordinator
Dubai, United Arab Emirates
Job Description
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Position: Events Coordinator Location: Dubai, UAE Organization Summary OliOli\xc2\xae (means joy in the Hawaiian language) is a multiple award-winning contemporary childrens museum that opened to rave reviews in 2017. Founded by a group of parents who are passionate about open-ended non-judgmental play, OliOli\xc2\xae entails 8 interactive galleries comprising over 45 hands-on exhibits. The awesome team at OliOli\xc2\xae comes from over 12 countries including United States, Netherlands, India, Philippines, South Africa, Brazil, Switzerland, Zimbabwe, Latvia, Mexico, and Columbia. Find out more information about OliOli\xc2\xae @ www.olioli.ae or www.instagram.com/olioliuae. Note from the Founders: We are young parents who have been blessed to follow our dream. Our dream is for children to be happier, more creative, more imaginative, more informed, inspired, aware, balanced and amazed. We aim to see joy on the faces of children. Position Overview
The Events Coordinator (EC) is responsible for fulfilling OliOli\xc2\xaes vision of creating awesome experiences and memories for all visitors. Working on and off the floor, EC acts as OliOli\xc2\xaes brand ambassador, with the primary objective of engaging with all visitors in an empathetic, thoughtful and joyful manner. KEY DUTIES & RESPONSIBILITIES Core Responsibilities
Operational Execution
Internal Coordination
Traits & Characteristics
The Events Coordinator (EC) is responsible for fulfilling OliOli\xc2\xaes vision of creating awesome experiences and memories for all visitors. Working on and off the floor, EC acts as OliOli\xc2\xaes brand ambassador, with the primary objective of engaging with all visitors in an empathetic, thoughtful and joyful manner. KEY DUTIES & RESPONSIBILITIES Core Responsibilities
- Be an ambassador for the OliOli\xc2\xae brand; ensure that every visitors experience at OliOli\xc2\xae meets or exceeds expectations, specifically through inclusive, culturally appropriate, positive and memorable interactions with a friendly and sincere approach
- Skillfully convert birthday party inquiries into successful bookings
- Utilize all opportunities to upsell our events, products and our venue
- Meet monthly targets on the numbers for birthday parties.
- Take charge of the birthday experience at OliOli\xc2\xae in all material respects including the core offering, guest satisfaction, booking process, targets, operational execution, and so on.
- Treat every visitor with respect and provide friendly, courteous communication by orienting them to the building and informing them of the exhibits areas and programs
- Provide excellent guest service, and facilitate visitors experience and journey through a proactive and thoughtful interaction
- Contribute to a positive, team-based, and visitor-first centric culture
- Attend to guest queries, and complaints. Amicably resolve maters with any dissatisfied guests
- Collect and communicate visitors feedback and suggestions
- Recognize and report visitors trends
Operational Execution
- Take full operational responsibility to ensure that guests have a positive and memorable experience at OliOli\xc2\xae
- Work with the reception/reservations team on a day-to-day basis to have a thorough understanding of the guests reservation/booking and cover operations when needed
- Communicate with the guests to finalize the details of the visit including food and other options in relation to the visit
- Welcome visitors at the time of the event and ensure that their event moves flawlessly through the museum
- Undertake all the set-up requirements in the event rooms as appropriate
- Remain attentive to the guests throughout their stay at OliOli\xc2\xae and resolve any concerns / answer any queries in a favorable manner
- Accept payments from visitors for group bookings
- Participate in training programs designed to enhance interaction with visitors in the OliOli\xc2\xae manner
Internal Coordination
- Provide colleagues with a forward-looking calendar of all the events planned on a weekly/daily basis
- Ensure that chaperones are assigned to the group visits
- Adhere to all policies and procedures of OliOli\xc2\xae
- Assist visitors in case of an incident or an emergency situation
- Attend training and be prepared to perform emergency procedures (i.e. fire evacuation, accident reporting, etc)
- Make sure that the F&B orders are placed in time in conjunction with the caf\xc3\xa9 supervisor; ensure that the food for specific events is made available to visitors at the appropriate time
- Working with other colleagues, proactively contribute to the success of any special events and programs designed to enhance the profile of OliOli\xc2\xae within the community
- Perform other duties and be involved in projects and activities that contribute to the achievement of OliOli\xc2\xaes objectives
- College degree is required. Education in early childhood development will be a plus
- Advanced course work or experience in customer service, education, family learning, or retail operations preferred.
- Experience working with young children (ages 1-10) and their families in recreational settings, after school programs or classrooms.
- Experience working in a fast-paced, high-volume environment.
Traits & Characteristics
- Commercial acumen with great relationship building skills
- Outcome driven; comfortable working with targets in a dynamic industry/environment
- Self-starter, proactive and self-motivated; thrives working in a team-oriented and collaborative environment
- Flexible, able to multi-task and make quick decisions based on guest needs.
- Lots of positive energy; respectful of diversity; patient and empathetic; friendly
- Interest and enthusiasm for working with children and families
- Ability to work with diverse staff and visitors
- The role is expected to be physically demanding and the candidate must have the physical and emotional capacity to deal with the roles requirements.
- The noise level in the work environment is highly variable, from quiet to loud.
- The working timings include morning and/or evening shifts. Weekends and holidays work are required.
- Uniform/dress code required
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Job Detail
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Job IdJD1660264
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned