Job Description

Job Summary

:

As a European Customer Service Executive at our prestigious aesthetic facility in Jumeirah, you will be the first point of contact for our discerning clientele. Your role will involve providing exceptional customer service while promoting the services of our high-end beauty and wellness offerings. You will also manage customer inquiries, appointments, and ensure that all clients receive a luxurious, professional, and personalized experience.

Key Responsibilities

:

Customer Interaction

: Greet clients, answer their questions, and provide information on services offered at the facility. Maintain high standards of service and communication.

Appointment Management

: Schedule, reschedule, and cancel client appointments efficiently. Ensure that all client bookings are properly managed, and service providers are aware of their schedules.

Product Knowledge

: Be well-versed in the aesthetic services and products offered by the facility, including treatments, packages, and promotions. Provide clients with accurate information regarding these services.

Client Care

: Handle any client complaints or concerns professionally, ensuring customer satisfaction is achieved at every interaction. Provide solutions to problems and follow up when necessary.

Sales Support

: Assist with the promotion of special offers, packages, and retail products. Help drive sales through exceptional service and product knowledge.

Customer Data Management

: Maintain accurate and up-to-date client records in the system, ensuring all client interactions are logged and tracked appropriately.

Collaborate with the Team

: Work closely with other team members, including therapists, managers, and senior staff, to ensure smooth operations and high-quality service delivery.

Marketing and Promotions

: Support marketing efforts by sharing customer feedback, suggesting improvements, and assisting with promotions and events to attract and retain clients.

Qualifications

:

Fluency in European Languages

: Proficiency in one or more European languages (e.g., French, German, Italian, or Spanish) is a must.

Experience

: At least 2 years of experience in a customer service role, preferably in a luxury, hospitality, or beauty industry.

Education

: A high school diploma is required; further education in hospitality, tourism, or beauty is a plus.

Customer Service Skills

: Exceptional communication skills with the ability to deal with a diverse clientele. Experience in providing personalized service in a high-end environment.

Technical Skills

: Familiarity with booking software and Microsoft Office Suite. Experience with CRM software is an advantage.

Attention to Detail

: Strong organizational skills, with the ability to multitask and prioritize client requests effectively.

Appearance

: A well-groomed, professional appearance to align with the aesthetic facility's luxury branding.

Work Ethic

: Proactive, flexible, and willing to go the extra mile to ensure customer satisfaction.

Benefits

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Competitive salary and commission structure. Opportunities for career development and training in the aesthetic industry. Discounted treatments and products at the facility. Health insurance and other benefits as per UAE labor law. A dynamic and luxurious work environment in a premium location.
Job Types: Full-time, Part-time