Ensure and prepare estimates that maximise Customer Retention and profitability
What you will do:
Execute assigned jobs according to established work standards, specifications and required time.
Observe professional decorum and hospitality with the customer and with the co-employee
Maintain the discipline of the service establishment through strict adherence of company rules, regulations and procedures
Collect all necessary and reliable information from the customer to support evaluation and assessment on damaged vehicle
Evaluate and assess customer\xe2\x80\x99s damaged vehicle and prepare estimation report provided with list of repair, labour cost and other necessary expenses
Exercise care with customer property while it is under the organization\'s control or being used by the organization
Verify reliability of product or parts information in the Audatex System
Coordinate with insurance company to finalize estimates based from the result of survey on the damaged vehicle
Keep up with new technology, work procedures, time standards and relevant technical know-how to maintain or improve work productivity and quality.
Perform other tasks assigned by immediate superior or manager, if necessary
Contributes to team effort by accomplishing related results as needed
Perform all duties and responsibilities mentioned in the related business SOPs
Comply with the ALAC Quality Management System and participate with organization\xe2\x80\x99s improvement activities
Carry out work with care ensuring not to endanger the life either of themselves or others by theirs acts or omissions whilst complying with health and safety requirements of the company and preventing any harm to the environment
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