:Role : Escrow & Accounts Services Manager Location : Abu DhabiRole Purpose: The role of Manager Escrow & Accounts Services it's ensuring centralized services for Escrow projects, Customer On-boarding and account maintenance provided to the highest level of quality and performance.To work with internal stakeholders & Services Head, to develop and maintain Escrow services.Key Accountabilities of the roleResponsibilities:
Handle and personalize service to escrow related customers and authorities.
Assisting Head of Escrow Services with Escrow clients.
Visiting customers and the relevant authorities for new regulatory updates and maintains business relationship & submitting call reports.
To oversee all matter related to daily processes and transactions in coordination with escrow operations unit and liaise with other departments where required.
To manage all escrow client complaints within agreed time frame.
Supporting in RCSA's/Product Programs and other related documentations.
Maintaining the interface with authorities and clients and acting as a coordinator and escalation point for parties involved.
Coordinate and educate customer with escrow related payments and relays to the concerned department.
Familiarize institutional policies / procedures.
Keeping track of all incoming and outgoing transactions of escrow and creating monthly MIS and audit related reports.
Assist/ coordination and support of audits /examinations.
Review of Account opening documentation and Account maintenance request received from RM & Customer and ensure that account opening documentation are in compliance with ADIB's Policy and Procedures.
Prompt & Efficient Coordination with Legal, Compliance, Sharia and Operations in opening account & Account maintenance.
Issuance of Special Cheque to be ordered with TAT and in accordance with ADIB's Policy and Procedure.
Establish and maintain the ADIB-wide Corporate on-line channel (e-ADIB) customer activation process.
Maintaining of Inventory & control of Vasco Card for e-ADIB WBG Customers
Identify process/system issues and work with support team to improve.
Handling of Public Sector customers UAE-wide to cater day to day customer's need.
Maintain accuracy and efficiency.
Educate customers on account opening & maintenance.
Take corrective actions wherever required to fix the gaps, if any, in the day-to-day processing.
Always maintain confidentiality. * Complete required training, resulting in understanding of all processing systems and proceduresSpecialist Skills / Technical Knowledge Required for this role:Essential Education level required:
Bachelor's degree or equivalent in a relevant subject (business, finance or marketing) In addition, Professional / Technical qualifications/Diplomas on related subjects.
Specialist Skills/Training required:
Cultural sensitivity and adaptability
Interpersonal and relationship skills - must have an ability to develop and sustain executive-level relationships as well as internal organization relationships across a variety of roles and levels.
Written and superior oral communications skills (applied in both in-person and phone interactions).
Presentation and facilitation skills (applied in both in-person and phone interactions).
Knowledge of principles for providing customer service.
Advanced degree or equivalent in a relevant subject (business, finance or marketing). In addition, Professional / Technical qualifications/Diplomas on related subjects.
Possess sound experience in Account Services, Escrow Services and Escrow rules & regulations.
Strong organizing, planning and problem-solving capabilities.
In depth knowledge of Local UAE market
Previous experience: * Sound knowledge of Account opening and Account maintenance
Possess sound experience in Escrow Services and Escrow rules & regulations.
Good customer handling and interpersonal skills
Minimum of 10 years of experience in Corporate Banking Services.
At least 5 years of experience in the field of boarding account opening & maintenance. Additionally, extensive experience of Escrow services.