Erp Customer Support Engineer
Job Description
• Key job function is to provide application support via phone/email/Web/In- person visit.
• Responding in a timely manner to service issues and requests.
• Providing excellent customer service while dealing with calls/tickets/incidents
• Meeting set targets as per the prevailing policy.
• Testing new technology.
• Reviewing outstanding support requests, execute appropriate action as per the SLA
• Code, test, and troubleshoot programs utilizing the appropriate hardware, database, and programming technology which may change time-to-time.
• Maintain and modify programs; make approved changes by amending flow charts, develop detailed programming logic, and coding changes.
• Designs and develops user interfaces to Internet/intranet applications by setting expectations and features priorities throughout development life cycle; determining design methodologies and tool sets; completing programming using languages and software products; designing and conducting tests.
• Test and develop programming modifications
• Other duties as assigned as the situation demands.
Job Type: Full-time
Pay: AED3,000.00 - AED6,000.00 per month
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Job Detail
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Job IdJD1715556
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, DU, AE, United Arab Emirates
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EducationNot mentioned