MAIN OBJECTIVE OF ROLETo oversee the real-time monitoring and operations of IT applications, platforms, systems, networks, databases and related infrastructure for flydubai, ensuring seamless functionality, security, and performance of all systems.KEY RESPONSIBILITIES

• Supervises the day-to-day operations of Data Centre and coordination with internal and external stakeholders.
• Monitors systems availability and corresponding support processes based on the agreed processes.
• Monitors the availability of 24/7 availability of Corporate Network infrastructure and the Data Centers to ensure the availability of all servers and services required by flydubai, which includes IT solutions and services hosted outside FZ.
• Prepares operational performance metrics and status across the IT infrastructure, applications, and networks for further analysis.
• Collaborates with between internal teams, outsourcing and hosting partners, and other stakeholders to ensure incidents are resolved in a timely manner.
• Participates to optimize performance and continuously work towards improving productivity.
• Coordinate with all impacted parties to ensure all IT releases and deployments across all business units or IT business partners to ensure awareness on schedule and status on the progress.
• Develop and maintain Operations manual, so that all processes and procedures are documented as SOP.
• Ensures hardware, peripherals, devices are in working condition without affecting the 24x7 Operation of Data Centre and network, addressing Level 1 incidents, and escalating issues when necessary to minimize downtime and service disruptions.
• Maintains an updated list of contact details and escalation points for all services, including applications, operating systems, hardware, services, and air-conditioning units, to ensure prompt resolution of issues when required.
• Participates in complex infrastructure implementation, system upgrades and operational trouble shooting.
• Carries out changes to flydubai IT Platform Operations environments, which are planned as per agreed Tier level maintenance windows and ensures necessary approvals are available for unplanned changes/outages.
• Collaborates closely with the IT System and Cloud teams on patching activities to ensure that sanity verification is done, and all apps are operational after patching.
• Collaborates closely with IT Operations, IT Digital Technology & Platform and other flydubai IT sections to ensure that Data Center and Infrastructure are geared up to meet the growing demands of flydubai.
• Executes changes to flydubai IT Platform Operations environments, which are planned as per agreed Tier level maintenance windows and ensures necessary approvals are available for unplanned changes and outages.

QualificationsQUALIFICATIONS REQUIREDMinimum Education Levelxc2xb7 Bachelor's Degree (3+ years)Education Specific Requirement (if applicable)xc2xb7 Degree in Information TechnologyCertifications (if applicable)xc2xb7 ITIL Foundation Cloud / Network/ Systems related CertificationLanguagesxc2xb7 Fluent in EnglishEXPERIENCE REQUIREDYears with Qualificationsxc2xb7 6 - 8 yearsProfessional Experiencexc2xb7 6+ yearsxe2x80x99 total experience, including 3+ years in a production 24/7 high-availability multi-site enterprise of mission critical systems, ERP and CRM environments, including application hosting, voice and data networks, security and information protectionxc2xb7 2+ yearsxe2x80x99 experience with high availability networks and replicated disaster recovery architectures.xc2xb7 Experience in the travel or airline industry.xc2xb7 Extensive years of relevant technical and business experience, including in-depth knowledge of one or more IT processes, services, environments.xc2xb7 Extensive years of experience on Travel Reservation System or similar critical systems.xc2xb7 Extensive yearsxe2x80x99 experience analyzing and identifying enterprise applications mainframe systems and distributed systemsxe2x80x99 environment issues and risks in performance, availability and capacity.xc2xb7 Experienced in maintaining compliant operations and ensuring successful internal, external and FDA/EMA audits.Systems Knowledge (if applicable)xc2xb7 Windows & Linux Servers Support, Applications 1st level Support, Database xe2x80x93 MySQL, Oracle, Microsoft SQL, MongoDB or anyCORE COMPETENCIESxc2xb7 Customer Focusxc2xb7 Teamworkxc2xb7 Effective Communicationxc2xb7 Personal Accountability & Commitment to achievexc2xb7 Resilience and Flexibility (Can do attitude)ISR REQUIREMENTSReads and complies with the ISR policies of the Company and diligently reports any weakness or incidents to the respective Line Manager or the Information Security team. Completes all required ISR awareness sessions and follows associated guidelines in the day-to-day business operations.

flydubai