Engineer Change Management
UAE, United Arab Emirates
Job Description
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Key Accountabilities
- Presiding the CAB Meeting - discussion of all planned RFCs (Fixed / Mobile)
- Post-assurance: Following on activity completion and triggering fault process if required
- Attending to Maximo Tool RFCs
- Pre-assurance sanity check: Ensuring that all Change Requests, are examined through careful sanity check and make sure its executed and completed within defined KPIs.
- Sending Business Outage/Hazard Notification (if needed).
- Adherence to Business concerns raise with regards on the SA / TC Notification (i.e. from National Interconnect, Platinum Desk, Business Customer Care, Virgin) - which should be catered and attended accordingly.
- Assisting RFC sponsor, with regards to Maximo Tool Operation, his/her RFC for updates as new RFC SLA (end to end).
- Providing bridge and providing technical/governance consultation to NIS, TSRM, TSO, IPSDP domain
- Checking Validating extension reason and requirements, Follow the request with Operation for technical review
- Conducting weekly change management advisory board meeting and Contributing to Adhoc requested meeting
- On call roaster and after working hours support, Conducting Adhoc request on time, Assisting SOC, Business, NDO base on received Call
- Attending Emergency RFCs after working hours, Attending the carrier activities
- To coordinate with other departments in Normal /Urgent activities.
- Schedules and prioritizes Change Requests, assuring timely completion in accordance with customer need.
- Handle day-to-day administration of the Maximo tools.
- Provide reports on network performance, availability, SLA achievement and planned and unplanned outage activities on quarterly basis or as requested.
- Minimum Bachelors degree in electronic or computer Telecom
- 3 to 5 years of experience in a similar role in telecommunication industry
- To have excellent communication skill and be able to communicate up to C level
- Complete knowledge of ETOM and ITIL
- Eager to work on shift and flexible working hours
- Expert on Microsoft products like (Excel, power point and word)
- Be able to make eligible decision under the pressure and long working hour
- Knowledge of share point and Maximo
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Job Detail
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Job IdJD1672888
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationUAE, United Arab Emirates
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EducationNot mentioned