Job Description

We are looking for a talented **Engine Field Service Technician** to join our team specializing in **Services, Maintenance and Diagnostics** for our **Service Operations Department** in **Benguerir, Morocco.**

**In this role, you will make an impact in the following ways** :

+ Efficient Maintenance and Repairs: By completing preventative maintenance and basic repair activities on engines and related components with minimal direction, you ensure equipment reliability and longevity.

+ Customer Engagement: Engaging with customers in a courteous and professional manner ensures their needs are met promptly and efficiently, enhancing customer satisfaction.

+ Technical Expertise: Applying specialized tools and following documented procedures to diagnose and complete repairs ensures high-quality service and minimizes downtime.

+ Issue Escalation: Escalating unresolved issues to more experienced technicians or supervisors ensures that complex problems are addressed effectively, maintaining service standards.

+ Scheduled Maintenance: Performing preventative maintenance activities as per documented schedules and standards helps in preventing unexpected breakdowns and maintaining operational efficiency.

+ Accurate Documentation: Completing required documentation such as service worksheets, timesheets, and warranty claims ensures accurate record-keeping and compliance with business processes.

+ Continuous Learning: Completing training in line with skill and business requirements keeps you updated with the latest techniques and standards, enhancing your professional growth.

+ Safety and Compliance: Ensuring adherence to all relevant Health, Safety & Environmental policies, procedures, and legislations promotes a safe working environment and compliance with regulations.

**Qualifications**

**Education/ Experience**

+ Apprentice Trained Engine Technician (Preferred).

+ Vocational diploma from relevant technical institution.

+ Locally valid driving permit.

+ Minimal level of workshop related experience required.

+ Fundamental understanding and/or practical experience with engine products.

+ This position may require licensing for compliance with export controls or sanctions regulations.

**Responsibilities**

**To be successful in this role you will need the following:**

+ Strong Diagnostic Skills: Ability to translate customer complaints into a troubleshooting plan, use specialized tools and software to isolate and repair failed components, and document the results for payment and historical tracking.

+ Electrical and Mechanical Knowledge: Demonstrate knowledge of Cummins and industry standards, apply electrical theories and mechanical principles safely and efficiently, and comply with all safe work procedures, including the use of Personal Protective Equipment.

+ Proficiency with Electronic Service Tools: Identify and utilize the appropriate hardware and software tools for service events, interpret electronic tool results, and determine the next steps for service resolution.

+ Product Repair and Maintenance Expertise: Repair and maintain mechanical/electrical products following guidelines, use required tools within standard repair time, inspect and replace parts to minimize customer costs, and perform progressive damage checks to restore products to pre-failure condition.

**Job** Service

**Organization** Cummins Inc.

**Role Category** Hybrid

**Job Type** Technician

**ReqID** 2409606

**Relocation Package** No