Job DetailsKey ResponsibilitiesUser Support & Incident Detection:Provide initial support for issues related to desktops, laptops, printers, and mobile devices.Use tools like Nexthink to monitor and analyze endpoint performance and user experience.Escalate unresolved or complex issues to L2 teams through ServiceNow.Hardware & Software Troubleshooting:Assist with troubleshooting for hardware peripherals and connectivity issues.Support software installations, updates, and configurations on user devices.Use SolarWinds and Dynatrace for endpoint performance and health analysis.Incident Management & Resolution:Log all incidents in ServiceNow, categorize by priority, and resolve or escalate as required.Track open incidents for timely resolution.Keep users informed about status and resolution steps.User Account & Access Management:Support user account setup, password resets, and VPN or network access.Use Nexthink for endpoint activity and usage analytics.Documentation & User Training:Document troubleshooting steps and resolutions for internal knowledge sharing.Educate users on best practices for using their devices and common issues.Required QualificationsExperience: 1-3 years in technical support or helpdesk roles.Technical Skills: Basic knowledge of operating systems, productivity tools, and hardware troubleshooting.Tools: Experience with monitoring tools like SolarWinds, Dynatrace, Nexthink, and incident platforms like ServiceNow.Customer Service & Problem-Solving Skills: Strong customer focus and technical troubleshooting ability.Communication: Strong verbal and written communication skills.Company DescriptionOur mission is to be the premier Information Technology Resource Management Company by: Delivering real value to our clients by providing top quality technical services and solutions at reasonable rates. Delivering the best work environment for our consultants and staff. Established in the year 1998, BITECH is empowered by 3000 person years of experience in executing software projects and development of products adhering to the international standards. With the functional expertise BITECH is able to provide solutions to information-intense businesses such as Banking and Finance, Insurance, Retail and distribution, Health Care, Government and Utilities, Telecom and Networking. In Broad spectrum BITECH offers high-quality and cost-effective services: Application / Product development, Re-engineering, Migration and Legacy Maintenance, Strategic Consulting, Package Implementation, Education and Training, and Value-added Professional Services. BITECH specializes in multiple domains and technology platforms and has developed core competency in those areas. The delivery solution model of BITECH is equipped to leverage the assembled knowledge in future assignments. With its knowledge base BITECH has been able to set up its unique Centre of Excellence (COE) that has helped in developing a few industry specific products in Banking, Finance and also general web solutions. This helps the client to reach a solution not only at high speed but also of high quality.

Talented Gulf