At least 4 years of experience in setting up the IT helpdesk along with technical support based on ITIL best practices guideline. \xe2\x80\xa2 Excellent technical knowledge of pcs and desktop hardware.
Working technical knowledge of current protocols, operating systems and standards. \xe2\x80\xa2 Ability to operate tools, components and peripheral accessories (DOT Matrix, Network, MFP and ID Card Printers).
Software and Hardware Troubleshooting \xe2\x80\xa2 Able to operate effectively in a team environment with both technical and non- technical team members \xe2\x80\xa2 Able to operate with minimal supervision
Able to manage time effectively, set priorities appropriately, schedule calls \xe2\x80\xa2 Able to maintain professional demeanour under stress \xe2\x80\xa2 Able to operate within customer standard operating procedures. Skills: Essential \xe2\x80\xa2 Working knowledge of below list of Manage Engine Tools Set - Manage Engine Desktop Central Enterprise Edition 9.0, - Manage Engine OS Deployer 4.0, - Manage Engine Mobile Device Management,
Microsoft Windows 2008/2012 Terminal Server. \xe2\x80\xa2 Knowledge of asset discovery tools e.g. Lansweeper, Altiris, SCCM
Ability to operate and support Blackberry and IPAD. \xe2\x80\xa2 Windows XP, Windows 7/8, Windows 2000/2003/2008 experience \xe2\x80\xa2 AD, Exchange 2007/2010/2013 experience \xe2\x80\xa2 Good communication (both verbal and written) skills Desirable\xe2\x80\x9d
Working Knowledge of: - Remote Control Tools e.g. Dameware, SCCM, terminal Services - ITSM Tools e.g. Manage Engine Service Desk Plus, Remedy, TSRM Qualification & Certifications: \xe2\x80\xa2 Microsoft Certification, Ideally MCP or MCSE. \xe2\x80\xa2 ITIL V3 Certification. \xe2\x80\xa2 BTEC Computer Science. \xe2\x80\xa2 A+ and N+ experience (Desirable)