• At least 4 years of experience in setting up the IT helpdesk along with technical support based on ITIL best practices guideline. Excellent technical knowledge of pcs and desktop hardware.

• Working technical knowledge of current protocols, operating systems and standards. Ability to operate tools, components and peripheral accessories (DOT Matrix, Network, MFP and ID Card Printers).

• Software and Hardware Troubleshooting Able to operate effectively in a team environment with both technical and non- technical team members Able to operate with minimal supervision

• Able to manage time effectively, set priorities appropriately, schedule calls Able to maintain professional demeanour under stress Able to operate within customer standard operating procedures. Skills: Essential Working knowledge of below list of Manage Engine Tools Set - Manage Engine Desktop Central Enterprise Edition 9.0, - Manage Engine OS Deployer 4.0, - Manage Engine Mobile Device Management,

• Microsoft Windows 2008/2012 Terminal Server. Knowledge of asset discovery tools e.g. Lansweeper, Altiris, SCCM

• Ability to operate and support Blackberry and IPAD. Windows XP, Windows 7/8, Windows 2000/2003/2008 experience AD, Exchange 2007/2010/2013 experience Good communication (both verbal and written) skills Desirable

• Working Knowledge of: - Remote Control Tools e.g. Dameware, SCCM, terminal Services - ITSM Tools e.g. Manage Engine Service Desk Plus, Remedy, TSRM Qualification & Certifications: Microsoft Certification, Ideally MCP or MCSE. ITIL V3 Certification. BTEC Computer Science. A+ and N+ experience (Desirable)

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