End User Support Engineer

Abu Dhabi, United Arab Emirates

Job Description

Experience/Knowledge:
  • At least 4 years of experience in setting up the IT helpdesk along with technical support based on ITIL best practices guideline. \xe2\x80\xa2 Excellent technical knowledge of pcs and desktop hardware.
  • Working technical knowledge of current protocols, operating systems and standards. \xe2\x80\xa2 Ability to operate tools, components and peripheral accessories (DOT Matrix, Network, MFP and ID Card Printers).
  • Software and Hardware Troubleshooting \xe2\x80\xa2 Able to operate effectively in a team environment with both technical and non- technical team members \xe2\x80\xa2 Able to operate with minimal supervision
  • Able to manage time effectively, set priorities appropriately, schedule calls \xe2\x80\xa2 Able to maintain professional demeanour under stress \xe2\x80\xa2 Able to operate within customer standard operating procedures. Skills: Essential \xe2\x80\xa2 Working knowledge of below list of Manage Engine Tools Set - Manage Engine Desktop Central Enterprise Edition 9.0, - Manage Engine OS Deployer 4.0, - Manage Engine Mobile Device Management,
  • Microsoft Windows 2008/2012 Terminal Server. \xe2\x80\xa2 Knowledge of asset discovery tools e.g. Lansweeper, Altiris, SCCM
  • Ability to operate and support Blackberry and IPAD. \xe2\x80\xa2 Windows XP, Windows 7/8, Windows 2000/2003/2008 experience \xe2\x80\xa2 AD, Exchange 2007/2010/2013 experience \xe2\x80\xa2 Good communication (both verbal and written) skills Desirable\xe2\x80\x9d
  • Working Knowledge of: - Remote Control Tools e.g. Dameware, SCCM, terminal Services - ITSM Tools e.g. Manage Engine Service Desk Plus, Remedy, TSRM Qualification & Certifications: \xe2\x80\xa2 Microsoft Certification, Ideally MCP or MCSE. \xe2\x80\xa2 ITIL V3 Certification. \xe2\x80\xa2 BTEC Computer Science. \xe2\x80\xa2 A+ and N+ experience (Desirable)

Sundus Recruitment Services

Beware of fraud agents! do not pay money to get a job

MNCJobsGulf.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.


Related Jobs

Job Detail

  • Job Id
    JD1751096
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    5000 - 8000 per month
  • Employment Status
    Permanent
  • Job Location
    Abu Dhabi, United Arab Emirates
  • Education
    Not mentioned