Job Description

Work Your Magic with us!

Ready to explore, break barriers, and discover more? We know you've got big plans - so do we! Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

United As One for Patients, our purpose in Healthcare is to help create, improve and prolong lives. We develop medicines, intelligent devices and innovative technologies in therapeutic areas such as Oncology, Neurology and Fertility. Our teams work together across 6 continents with passion and relentless curiosity in order to help patients at every stage of life. Joining our Healthcare team is becoming part of a diverse, inclusive and flexible working culture, presenting great opportunities for personal development and career advancement across the globe.

Your Role:

The role of the End User Services Specialist is to provide support for all employees, relating to organizational computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal workstation performance. The End User Services Specialist is responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. IT Support employees work in a dynamic, fast-paced environment which provides services over the phone, through e-mail, phone, in person (for walk-in customers) and self-service.

Key Responsibilities:

To diagnose and resolve software and hardware incidents, including operating systems (Windows) and across a range of software applications. To assist all our users with any logged IT related incident when called upon. To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary. To accurately record, update and document requests using the IT service desk system. To install and configure new IT equipment. To resolve incidents and upgrade different types of software and hardware. To resolve incidents with printers, copiers and scanners, network and all IT peripherals. To maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner. Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization. To be a highly motivated team player with the skills and ability to manage changing priorities. To create, maintain and publish relevant support documentation in order to assist all staff in the quick resolution of their incidents and service requests and enable users to become more self-sufficient. Be willing to attend internal training as necessary to keep up to date with the latest technology and internal system processes.

Position Requirements:

Bachelor's Degree / 3 years Diploma in CSE, IT, MCSE, A+ Excellent knowledge of PC and desktop hardware; and PC internal components o Hands-on hardware troubleshooting experience. o Extensive equipment support experience. o Working technical knowledge of current protocols, operating systems, and standards. o Ability to operate tools, components, and peripheral accessories. o Strong customer service orientation. o Proven analytical and problem-solving abilities. o Ability to effectively prioritize and execute tasks in a high-pressure environment. o Good written, oral, and interpersonal communication skills in French, Arabic, and English o Ability to conduct research into PC and software issues and products as required. o Ability to present ideas in business-friendly and user-friendly language. o Highly self-motivated and directed. o Keen attention to detail. o Team-oriented and skilled in working within a collaborative environment.

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

Apply now and become a part of our diverse team!