Company DescriptionFAB, the UAE's largest bank and one of the world's most secure financial institutions, is dedicated to creating value for its employees, customers, shareholders, and communities. Through innovation, agility, and differentiation, FAB is committed to fostering growth. We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting and dynamic industryJOB PURPOSE:
Adopting a balanced approach that integrates both problem-solving expertise and effective communication.
KEY ACCOUNTABILITIES:Generic AccountabilityDeliver end user technology solutions, serve as a subject matter expert in end user technologies, represent the 'Voice of the end user' by delivering an exceptional end user experience and Maintain a customer-first approach by ensuring minimal downtime and maximum usability.JOB CONTEXTSpecific Accountability * Technical Responsibilities
System Maintenance & Troubleshooting - Diagnose and fix hardware, software, and network issues.
System Installation & Configuration - Set up computers.
Software & Hardware Upgrades - Keep IT systems updated and recommend improvements.
Keep up with the latest technology to provide efficient solutions.
Customer Care Responsibilities
Assist users with IT problems to ensure minimal downtime.
Explain possible solutions and involve customers in decision-making when appropriate.
User Training & Education - Teach employees how to use new software or devices effectively.
Clear Communication - Explain technical issues in simple terms to non-technical users.
Customer Feedback Handling - Gather and respond to user feedback to improve IT services.
Collaboration & Continuous Improvement
Research & Development - Stay updated with new technology trends and best practices.
IT Policy Implementation - Ensure compliance with company policies and IT standards.