Job Summary

• Provision of ER governance in order to facilitate positive employment relationships which reflect the Bank\xe2\x80\x99s values and support behaviors which are Here for Good and consistent with the Code of Conduct.

Responsibilities

• End to End Case Management of Grievance Cases
• End to End Case Management of Complex Disciplinary Cases
• End to End management of the Business Restructures
• Supporting People Leaders in challenging Performance Management situations
• Advisors to Stakeholders
• Fostering Sustainable Work Environment
• Managing employee-related risk across the region
• Support Education and Training of HR and Line Managers

Strategy

• Execute on the ER priorities and strategies set in place, in alignment with Group ER strategy.

Business

Effectively manage key stakeholder relationships.

• Build external networks (e.g. ER Forums, Employee Associations, etc) and remain up to date with ER and legislative change/developments and be viewed both internally and externally as an expert in the ER field.
• Build internal networks with HRBPs and business stakeholders where required.
• Collaborate with HR Legal and Compliance and/or external legal counsel for advice on interpretation of local laws and regulations and ER policies, procedures, cases in-country
• Collaborate with Labour Ministries re development and application of government policy.

Processes

End to End Case Management of Grievance Cases

• Work with the HRBP, business and country/regional ER Head to agree the Grievance representative/s to investigate and hear the Grievance.
• Make arrangements for Grievance Hearing including issuing hearing invite/statement of complaint.
• Conduct the Grievance hearing or support the Grievance representative to conduct the Grievance hearing as the case may be.
• Complete analysis of data/facts and reach a fair and consistent resolution/conclusion which minimises the risk to the Bank.
• Update ERCMS at the initiation and conclusion of Grievance.
• Update relevant stakeholders with key findings including any disciplinary actions recommended.

End to End Case Management of Complex Disciplinary Cases

• Level of Involvement and support with the Investigations phase based on case nature and complexity.
• Conduct due fact finding and investigatory interviews including preparation of witness statements and investigation report.
• Make arrangements for the Disciplinary Hearing including issuing hearing invite/statement of disciplinary case and provision of evidence.
• Conduct of the Disciplinary hearing through supporting the hearing manager as required.
• Complete analysis of data/facts and reach a fair and consistent conclusion which minimises the risk to the Bank.
• Update relevant stakeholders with key findings and any relevant information, including any recommendations.
• Update ERCMS at the initiation of the hearing and conclusion of disciplinary hearing and/or appeal.
• Update HRBP and/or PRC team in case of a disciplinary action so that it could be highlighted for any potential P3 impact.
• End to End management of the Business Restructures
• Supporting People Leaders in challenging Performance Management situations
• Advisors to Stakeholders

People & Talent

Support Education and Training of HR and Line Managers

• With the Country/Regional ER Head proactively support, advise update, educate and train HRBPs and line managers across the ER product areas

Risk Management

Managing employee-related risk across the region

• Provide commentary re ER MI and escalate country ER risks based on trends or any new findings/issues.
• Understand current local employment and discrimination law/case developments and be able to anticipate implications for the Bank.
• Create and implement suitable actions to mitigate identified risks
• Work with HR Legal and external counsel re data disclosure requests, litigation cases and preparation for/ appearance at Labour Court/Employment Tribunal

Governance

• Ensuring compliance with the ER standards while managing the ER processes with stakeholders.

Regulatory & Business Conduct

• Display exemplary conduct and live by the

. * Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Reporting to PNG as per the UAE Central Bank regulations.

Key stakeholders

Internal

• Country/Business Management Groups
• Global ER team
• Country HRBPs/ Country Head of HR
• HR Legal and Compliance
• Country Financial Crime Risk and SIS
• Country PRB (Performance, Reward and Benefits)

External

• Legal firms
• Labour Ministries
• ER Forums

Our Ideal Candidate

• Bachelor degree in HR, Psychology, or Social Sciences
• Experience in HR for 5 years
• CIPD certification or similar HR certification is also good to have

Role Specific Technical Competencies

• Investigative skill
• Strong English and Arabic communication spoken and written
• Having good and balanced judgement
• Understanding of Conduct and the Regulatory environment in the Financial Industry
• Experience in running Disciplinary and Grievance management processes
• Experience in running Restructures
• Experience in supporting People Leaders in Managing Performance
• Negotiation skills
• Active listening skills

About Standard Chartered

We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
• Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website

Standard Chartered