Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play, while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification. We have over 45,000 team members in 17 international markets representing over 100 nationalities - all keeping the customer at the heart of everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid Al Futtaim is the destination for you.JOB TITLE
Customer Marketing Manager | Holding | Customer & BrandROLE SUMMARY:We are looking for marketing obsessed individual, with a proven ability to build and grow brands. The role will mean working with our different business units across Majid Al Futtaim, supporting them in their marketing, media, content strategy thinking and enabling them to have sharp, consumer focused plans that are designed to win.ROLE PROFILE:

• Support the thinking and development of marketing stategy. Identify key business drivers, help develop consumer winning strategies & marketing plans that are designed to deliver the business goals.
• Support the thinking & development of content strategy and guidelines across all channels to improve our consumer communication metrics across all our business units.
• Lead/support the media agency relationship, guide the business teams on media briefing, planning, channel wise best practices and plans to deliver highest resturn on investment.
• Drive insights based on customer and competitor knowledge, that would inform all marketing & engagement efforts.
• Lead/support business analysis, identify opportunities across categories and businesses and covert them into growth plans to drive revenue and profit.
• Plan & deliver the execution & rollout of all Groupwide Customer Marketing campaigns helping deliver on business and brand objectives.
• Support the development, execution and tracking of holistic marketing strategies and campagins across channels as and when required individually or in support with business units.
• Analyze and report on campaign performance metrics against KPIs and benchmarks and ensure transforming them to insights to improve future marketing strategies and campaigns.

REQUIREMENTS:

• Strong passion for understanding customers with good analytical abilities to spot patterns and insights from data.
• Excellent analytical skills and attention to detail.
• Able to simplify complex strategy into simple and effective communication.
• Able to occasionally operate in ambiguity.
• Able to influence stake holders across the organization and work in cross-functional, cross-business teams.
• Able to plan and organize and juggle multiple priorities driving multiple concurrent projects in an agile environment.

Majid Al Futtaim