Job Description

Come join us

As an IT Analyst, you will be responsible for identifying, developing, and deploying end-user solutions. You will ensure that client business requirements are met while providing a variety of advisory services around project management, business process development, implementation support, and end-user training as needed. You will also support project planning and requirements gathering efforts across projects. This role is typically considered the entry career level for learned professional disciplines or a progression within administrative/technical specialties.

Skills and experiences

• UAE National (Emirati) with valid ID.
• Bachelor's degree in Computer Science, Information Technology, or related field is strongly preferred
• Excellent communication skills in English and Arabic. Enjoy your career Some of the best things about working at Avanade
• Opportunity to work for Microsoft's Global Alliance Partner of the Year (14 years in a row), with exceptional development and training (minimum 80 hours per year for training and paid certifications)
• Real-time access to technical and skilled resources globally
• Dedicated career advisor to encourage your growth
• Engaged and helpful coworkers genuinely interested in you


About you

Characteristics that can spell success for this role:
• Consultative, collaborative, relationship builder
• Resilient, adaptable, flexible
• Intellectually curious and passionate about tech
• Client-centric attitude
• Passion for learning and development


What you'll do

• Support translation of business requirements into CRM business solutions
• Support requirements management efforts, including approval, communication, traceability, and re-use
• Contribute to transfer of functional requirements to development and test team members
• Leverage CRM workflow technology to automate business processes
• Stay informed on updates and new releases in CRM technologies
• Educate end users on CRM functionality as needed Skills and experiencesss
• Proven experience in IT roles, preferably focused around business analysis, delivery or project management
• Knowledge of CRM Systems and business solution implementations, especially MS Dynamics OR professional knowledge of Data & AI solutions
• Some experience consulting with external clients
• Preferred experience working with global and off-shore project teams
• Great communication skills
• English skills at B2 level (we communicate in English on a daily basis)


Enjoy your career

Some of the best things about working at Avanade:
• Pathway to work on industry leading programs of work
• Opportunity to work with global customers
• A people-first culture that supports innovation to push teams in new directions
• Quickly turn your ideas to human impact by cultivating a team that will help clients unlock what's next
• Real-time access to technical and skilled resources globally


A great place to work

As you bring your skills and abilities to Avanade, you'll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and communities. You'll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It's all here, so take a closer look!
Together we do what matters.
We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Visit our Inclusion & Diversity page .
Create a future for our people that focuses on:
• Expanding your thinking
• Experimenting courageously
• Learning and pivoting Inspire greatness in our people by
• Empowering every voice
• Encouraging boldness
• Celebrating progress Accelerate the impact of our people by
• Amazing the client
• Prioritizing what matters
• Acting as one